Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EZTravelTrips solicited via phone on Mon Oct. 23, 2023 (verification#********) an EZ discounted vacation travel pkg-with no difficulty making reservations whatsoever for 3 vacations over 2.5 years. Called Tue Feb 20, 2024 to reserve promised ********** 5 days 4 nights vacay, only to have tremendous difficulty attempting to reserve,thus slapped with $400 additional nightly room taxes,incidentals,undisclosed property booking prices upgrades,thus a lie to hassle free was hassle much,cough up additional monies on top of the forced into AFFIRM credit card had to be initiated spread over 12 months for discounted vacay pkg. The "***************" brand name is misrepresented, fraudulent of $698 it has taken, deceptive in not providing what was promised without undisclosed conditions, ******* reservations are extremely troublesome and false. 10am to 1pm EZ reservations process without a reservation is not easy by any means. False deception and lies, discredits the company, poses total scam, steals $698 and does not provide the travel package it solicited. Refund $698 immediately.

  Business Response

  Date: 02/22/2024

  ***,  
  At *************** it is our top priority to ensure our customers are aware of the agreements into which they are entering. We have established and actively utilize several tools to ensure the protection of our customers and our company.   
  First, we state that all calls are recorded. *********** two outside companies to record each call.   
  Second, we conduct a sale verification on every sale. What this includes is a digital and verbal receipt that reviews each detail of the purchase.  The digital verification receipt is recorded by a third-party vendor and the same receipt is sent to each customer.   
  During your sales call and verification process, we review, and customers agree to, our terms and conditions that state incidentals: including long distance calls, resort fees, parking fees, air and ground transportation, deposits and taxes are not included in the price of your package and your sole responsibility. 
  Our vacation packages include standard accommodations, and the customers are responsible for any taxes and fees. We also offer many upgrade options for our customers while booking their vacation.  
  Your vacation package does not expire until October of this year. We would love to get you out on vacation, please let us know what we can do to better accommodate your request.   
  You can reach us at via the following methods:  
  First, by visiting our website, www.eztraveltrips.com, you can chat with an in-house Reservation Specialist. This option is only available during business hours: Monday Friday 10 am 5 PM (EST) 
  Second, also by visiting our website in the section Request Vacation Dates, *************************************************, you can submit several different dates and destinations where you are wishing to vacation. This method will also direct you to set up a phone appointment with one of Reservation Specialist to help you plan your vacation.  
  Third, you can call our dedication *********************** at **************. This option is only available during business hours: Monday Friday 10 am 5 PM (EST). But you may also leave a voicemail, and an agent will return your call as soon as possible.  
  Fourth, you can also send an email to [email protected]. This email box is monitored frequently, including on nights and weekends.  
  Fifth, and lastly you may contact us via ****** Messages from the ****** search results. 
  
  Thanks,  
  EzTravelTrips Team  

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by them last year and was offered about three to four vacation packets. I was told I could use these vacation packets for up to 2 years. I agreed and placed an order to pay a package deal with Affirm. After this deal and payments were made, never failed one. I have tried to call them, no answer. I left messages, but no returned calls. I have also tried their website and it would either be invalid or nonexistent. I tried to set up a reservation to a spot last year and finally got through, since it was too close to a holiday, like 2 days off, they wanted to charge me more money. I refused to make the reservation because it was going to be more than I was promised. My mom passed and it just got hard for me to plan anything since I had to pay for my mom's funeral and burial. And since I knew I had a second year to use the packages, I decided to leave the traveling to this year. I was just contacted by one of their representatives last week that not 2 years but I had 4 years to use the packages but they were expired and no longer available because I did not use the first visit in the first year. Therefore, she can add me to another package where I can make more payments and the packages and money I already paid for are no longer valid. This is so wrong. I had to pay the initial package in full, after completing all the payments. I want my money back. I no longer trust this place and the fact that they took my hard-earned money for their own gain. It is not funny they called me when the last payment was due and supposedly the package had expired by then. No calls before this supposed expiration date. This is a scam. They did not go through with what they promised and now I am out $1200 dollars. I shouldn't have waisted that with them and just kept it for me and my family.

  Business Response

  Date: 02/22/2024

  *******,  

  We want to thank you for the time you spent working with our team, and we apologize for the frustration you experienced. At ***************, our goal is always to create happy lifetime memories for our customers through our vacations.   
  We do sympathize with the struggles you are facing with booking your vacation.   
  However, our records show no missed calls or chats from you. In your confirmation details and on our website in terms and conditions, it provides our customers with five ways to contact a member of our team. Below I have listed those options for you.  
  First, by visiting our website, www.eztraveltrips.com, you can chat with an in-house Reservation Specialist. This option is only available during business hours: Monday Friday 10 am 5 PM (EST) 
  Second, also by visiting our website in the section Request Vacation Dates, *************************************************, you can submit several different dates and destinations where you are wishing to vacation. This method will also direct you to set up a phone appointment with one of Reservation Specialist to help you plan your vacation.  
  Third, you can call our dedication *********************** at **************. This option is only available during business hours: Monday Friday 10 am 5 PM (EST). But you may also leave a voicemail, and an agent will return your call as soon as possible.  
  Fourth, you can also send an email to [email protected]. This email box is monitored frequently, including on nights and weekends.  
  Fifth, and lastly you may contact us via ****** Messages from the ****** search results.  
  As a part of our terms and conditions we do have a 7-Day Refund Policy, and our standard package expires one year after the purchase date. We also offer other options for customers to extend their vacation package lifespan.  
  Currently, your vacation package expired earlier this month. But because we want to help create lifetime memories, we would love to still get you out on vacation. Please reach out to use, so we can help you utilize your vacation package.  
  

  Thank you,   
  The *************** Team 

  
  

  Customer Answer

  Date: 02/22/2024

  No, the company has not attempted to contact me with any resolutions or follow up on the complaint. So far the lady I spoke to to advise me that my package has expired even though I had 4 years to use the vacation packages only told me the money I paid is no longer valid and the vacation packages can be reassessed with a new payment plan. That was before and why I made this complaint.

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  No, the company has not attempted to contact me with any resolutions or follow up on the complaint. So far the lady I spoke to to advise me that my package has expired even though I had 4 years to use the vacation packages only told me the money I paid is no longer valid and the vacation packages can be reassessed with a new payment plan. That was before and why I made this complaint.
  
  Regards,
  
  *******************************
  

  Customer Answer

  Date: 03/08/2024

  To provide you an updated. I have been contacted by EZ Travels and received an opportunity to take my trips and use my certificates I paid for. They have been helpful and resourceful to having this done. 

  Customer Answer

  Date: 03/12/2024

  Yes and thank you so much for assisting.

  I appreciate the BBB.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase this on January 25, ****. I advise the man on the phone if my husband don't agree to it I will have to cancel. He stated that if I contact them before the 7th day, my order can be cancel and I will be refunded. Well after speaking with my husband he did not want the package. I called the company several times and left messages as well as email the following people and I have not received a call or email back. My last day to cancel was on the 31st of January. I called and email on the 29th, 30th and the 31st of January. My husband and I discuss it over the weekend so that was 2 days already within the 7 day timeframe. I also purchased a **** plan they stated that would extend the offer. So total amount I paid is 507.99($498+$****)

  Business Response

  Date: 02/07/2024

  ********, 
  

  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced. At ***************, our goal is always to create happy lifetime memories for our customers through our vacations.  
  We processed your refund on Monday, February 5th.  
  We were in communication with you while in cancellation process via the **************** Ticket #****, where it does state that after speaking with a team member if you decide you still wish to cancel your vacation package, we will process the refund and cancellation. Please allow up to 7 business days for the cancellation to be finalized. 

  Our cancellation policy does allow customers a 7-day window to cancel their vacation package and we do honor that policy.  
  If you have any further questions or concerns, please do not hesitate to contact us at, ************. We are always happy to help the best we can.  
  

  Thank you,  
  The *************** Team 

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMOUNT PAID:$****.00 PACKAGE CONFIRMATION #******* Purchase Date 30 Jul, 2022 Expiration Date 30 Jul, 2023 AMOUNT PAID:$****.00 PACKAGE CONFIRMATION #******** Purchase Date 14 Jul, 2023 Expiration Date 14 Jul, **** Name ******************************* Email: ******************* Address *********************************************************************** I was not able to ever use the services for the first time. I never was issued any of the travel vouchers. There was always an additional fee for a special event - happened if when I tried to set up travel I believe I tried 2 times. This was just to see the promotion that allowed me to set up the other travel (3 other trip vouchers)I never was able to do that. The **** expired without me getting good or services. I then got a call from ******* at ez travel trips to add other trips on and be able to start the palace over again.i then agreed. I did a virtual presentation then and got my vouchers. She said the vouchers would last a year from the use of the first another year for the second and so on. On the vouchers it does not say that. Also when booking the vacation it was 100 dollars a night per person. These are fees I cannot afford. I sent a cancellation email per policy. They have not diclosed what I would be able to be refunded from the most recent purchase. The first purchase she said that cannot refund anything. I would like a refund on both.

  Business Response

  Date: 12/18/2023

  ********* is a small independent travel agency in ******, ********, that provides assistance with travel planning and booking. We are not ***************. We do not sell packages with vouchers or conduct business in any way close to what is described in this complaint. This appears to be an instance of mistaken identity - confusing our company with the one with which this customer seems to have a legitimate complaint. Similar. And, but wrong company. We have no record of this customer in our database, nor do we have anyone named ******* in our office. 

  Customer Answer

  Date: 12/24/2023

   [email protected]
  

   ************

   

   

  
  

  Business Response

  Date: 02/07/2024

  *****, 

  
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced. At ***************, our goal is always to create happy lifetime memories for our customers through our vacations.  
  To review your account, we did issue a refund for your second vacation package on December 28,2023 for the full amount of $1,998.00 
  However, we are unable to process the refund for your first vacation package because we have issued your vacation vouchers promised to you.  
  You received a certificate for 4-Days and 3-Nights of hotel accommodations at an all-inclusive resort in {******************, ******, or *******}, with roundtrip airfare for two and $200 in **** Gift Cards, a certificate for 4-Days and 3-Nights of hotel accommodations in *******, **., four tickets to the theme park and roundtrip airfare for four, and 8-Day and 7-Night Cruise Vacation Certificate for two adults and $200 in **** cards. 
  In addition to the promised vacation vouchers, we also gifted you with an additional vacation voucher for a for 5-Days and 4-Nights of hotel accommodations to either Maui, Kauai, or ********, and roundtrip airfare for two departing from and returning to **********, plus a $300 Dining Advantage card. 
  We do see from your account that you have begun planning your vacation to ****** for later this spring. We are excited for you to create those memories.  
  If you have any further questions or concerns, please do not hesitate to contact use at, ************. We are always happy to help the best we can.  
  

   

  Thank you,  
  The *************** Team 

  
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2022 I enrolled in a travel package with EZ Travel for 3 days, 2 nights at ************, ** and attend a Virtual Meeting for a Travel Program presentation. Upon completing those we were granted a trip to ****** and a Cruise. As part of the travel package we were to receive $200 **** gift cards to go on the cruise. 1Early in November 2023 I spoke to a representative from EZ travel in regards to our **** gift cards and was referred to call GO CRV. Go CRV told me that the cards came from EZ Travel. I was told I would have someone call me back about the **** cards and no one called back. When I didn't hear back I call and went through the same cycle of call on 11/22/23. A manager named *** was supposed to call GO CRV and call me back. By 12/1/23 I hadn't heard back and called again. I was then told that ******* filled out a ticket and either ******* or *** would text, email or call me back. On 12/4/22 I had to call back again because no one had contacted me. I had to leave a message and asked for a call back by the end of the day. It is after business hours and I have yet to hear back from this company. We leave for our cruise in 5 days.

  Business Response

  Date: 12/05/2023

  This complaint must be about another company called EZ Travel. I cannot speak to which company this customer is actually dealing with, but we are a small independent travel agency based in **************** and we dont do travel presentations for a fee, nor do we sell **** gift cards toward travel packages. I have never heard of Go CRV and no one named *** works in our office. Im sorry this happened to this customer, but she has mistaken our company with the one with which it sounds like she has a legitimate dispute. 
  

  is there not an email address, physical address, or website that can be used to match up the correct company?

  Customer Answer

  Date: 12/19/2023

  Business Name: eztraveltrips.com

  Address: ***************************************************************************

  Email Address: [email protected] and [email protected]

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/23, B, from *************** called me about buying a travel pkg that my husband and I had been given by a timeshare/travel club that had expired. She wanted $249, for 3 short trips.( I can provide information on the trips offered, if required.) Then she transferred me to D, who offered a Bonus, which included all longer trips, a $300 **** gift card for meals, and extended time to use the trips from 12 mos to 18 mos. He also offered a Privilege Pass, $19.99/mo, reduced to $9.99/mo, to allow for no expiration of use of trips and the ability to make reservations up to 72 hrs before the trip, as opposed to the 45 days that is normally required. Dsaid there was a 7 day money back guarantee. He gave me a number I could call to get back in touch with him directly.After discussing the trip pkg with my husband on 11/30/23, we decided that we couldnt afford it. I tried calling Ds # 9x, but every time the call failed after the 1st ring. I looked at the website to get the # to contact us and ******* told me to go to [email protected] to fill out a form to cancel my purchase and to get a refund. She also said she would have D call me back. I tried to fill out and send the cancel form 3 times, but when I hit send, it showed an error message. After that, D called me back, telling me to send the same form. When I told him Id already tried and it didnt work, he said to just send an email to cancel@eztraveltrips requesting cancellation and a refund. When I tried to send the email, it just remained a draft and didnt send (which I only found out when I checked my sent box.) I looked this company up on BBB, saw other complaints, so I am sending this to get help. Thank you!

  Business Response

  Date: 01/05/2024

  ******, 
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced. At ***************, our goal is always to create happy lifetime memories for our customers through our vacations.  
  After reviewing your account and the interactions with our staff, we believe we did meet our high standards of customer service. During the less than ******* period of when you purchased the package to when you submitted the BBB complaint, you had spoken to several members of our staff to help direct you to submit your cancellation request. All offered help and understanding with your request to cancel. A senior staff member, *******, even began the cancellation process for you by submitting a customer service ticket to our Retention Department. 
  We believe that it was email error that experienced was a user error.

  Also processed your refund on December 4th, well within the outlined timeframe of our cancellation process.  
  

  Please feel free to reach out with any questions or concerns. 

  Thank you,  
  The *************** Team 

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *************** in September concerning buying a vacation package for $598. During which I asked several times if this inital cost would cover the trips and no additional costs would come of of which I was told it would. In the representative also recommending me to pay a monthly premium of $9.99 as so I could schedule on shorter terms. For the first few months when I used the site to schedule they would call well after the scheduled times. After that I tried to call them directly to schedule getting no answer or getting disconnected. When I was finally able to get a hold of someone in late March I was informed that I would have to pay an additional fee to attend that I was already told wouldn't be. So after readjusting for this fee and for time I'm still have difficulty in reaching out to schedule and at this point I'm just frustrated and disappointed with the whole experience so far and would prefer my money just to be refunded.

  Business Response

  Date: 08/25/2023

  ****, 
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced while planning your vacation. We also apologize for the confusion regarding the taxes and fees. At *************** our goal is always to create happy lifetime memories for our customers through our vacations.  
  ***************************, our reservations manager, reported we were able to offer you a discount on your vacation to ************, ** in September. We are happy to have you traveling with **.  
  

  Please remember, if you have any further questions or concerns feel free to reach out. 
  

  Thank you,  
  The *************** Team  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a package for 700 dollars last September 2022. I was promised 4 day 3 night vacation air travel and week of motel stay and a cruise. I tried to set up a vacation in January for my husband's birthday and was told it was prime season and would be **** dollars. Again in March was told the same thing. I called in June for July rates and was going to be ****. What goodwas the package? I called the CountryCascades and could book the same room for the same price. This package was absolutely useless. I was informed that before u could use any other vacation package"from them I had to use this one first. I am retired and on a fixed income and this was more than I could afford. This package is completely a scam. I have bought a package from another company and was completely satisfied. THIS COMPANY is worthless and untrustworthy. I was paying an extra ***** so I could book a reservation within a72 hour period and finally got that stopped. I was promised great tips by this company and in the end I just blew 700 + dollars. I would never ever recommend this company. They are rip off Artists.

  Business Response

  Date: 08/23/2023

  ******, 
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced while planning your vacation. At *************** our goal is always to create happy lifetime memories for our customers through our vacations.  
  ***************************, our reservations manager, reported we were able to offer you a discount on your vacation to the Smokey Mountains to help you travel during peak season this coming fall. 
  We look forward to hearing from you and finalizing your vacation plans. We have left a voicemail and we have reopened your customer service ticket #**. You can always give us a call or respond directly to your customer service ticket.  
  

  Please remember, if you have any further questions or concerns feel free to reach out. 
  

  Thank you,  
  The *************** Team  

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I 
  Ido not accept the response. The discount they offered was still more than I could book the room myself. This is unacceptable. I was offered vacations in return for my payment and got nothing in return for my money. This is not a reputable business and are taking advantage of people. I feel I should get a full refund
  Regards,
  
  *************************
  

  Business Response

  Date: 09/11/2023

  ******, 
  We are sorry to hear that you are still unsatisfied with our efforts to help you travel. And we apologize for the frustration you have experienced. As previously mentioned, our goal at *************** is to help create happy life time memories for our customers. 
  ***************************, our reservations manager, has promised waived fees for you to travel during the selected time. We have attempted to reach you via phone several times to help you travel, but we have not been able to speak with you directly. Please give us a call at ************ or send an email to [email protected] and we will be happy to help you with all your complaints. We will continue to reach out to you as well.  
  Thank you,  
  The *************** Team  

  Customer Answer

  Date: 09/22/2023

  The matter is not resolved in my opinion. I will reach out to the company and see what compromise can be reached. If not I will reach out to the BBB again and if this isn't resolved I will speak to an attorney about how this company's practices are meant to take advantage of the buyers. 

  *************************

  Customer Answer

  Date: 09/30/2023

  Someone reached out from the company and said someone from reservations world get in touch with me. Still ***** heard anything. I've called and left messages and no one has called me. No there hasn't been a resolution

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Someone reached out from the company and said someone from reservations world get in touch with me. Still ***** heard anything. I've called and left messages and no one has called me. No there hasn't been a resolution
  
  Regards,
  
  *************************

  
  

  Business Response

  Date: 02/22/2024

  ******, 
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced. At ***************, our goal is always to create happy lifetime memories for our customers through our vacations.   
  After reviewing your account and the interactions with our staff, we believe we did meet our high standards of customer service. You have spoken to several members of our staff to help book your first vacation. All offered help and understanding with your request for vacation in the Smoky Mountain region. A senior staff member, *******, gave you multiple options for your stay. We have left several voicemails, and previously extended your expiration date. We would love to finalize you Smoky Mountains vacation whenever you're ready.  
  You can reach us at via the following methods:  
  First, by visiting our website, www.eztraveltrips.com, you can chat with an in-house Reservation Specialist. This option is only available during business hours: Monday Friday 10 am 5 PM (EST) 
  Second, also by visiting our website in the section Request Vacation Dates, *************************************************, you can submit several different dates and destinations where you are wishing to vacation. This method will also direct you to set up a phone appointment with one of Reservation Specialist to help you plan your vacation.  
  Third, you can call our dedication *********************** at **************. This option is only available during business hours: Monday Friday 10 am 5 PM (EST). But you may also leave a voicemail, and an agent will return your call as soon as possible.  
  Fourth, you can also send an email to [email protected]. This email box is monitored frequently, including on nights and weekends.  
  Fifth, and lastly you may contact us via ****** Messages from the ****** search results. 
  
  Thank you,   
  The *************** Team  

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package of $370 from *************, registered in ********************************************************************. Due to health issues and family circumstances, I have not been able to travel. However, the company representatives refuse to refund or extend the package. Instead, they try to push more options to take more money from me, like paying more monthly to keep package active. I have a feeling that this is a company doing business on scamming people and would like to request your help in investigating this matter and getting me a refund. Thank you.

  Business Response

  Date: 06/15/2023

  *********,  

  
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced. At ***************, our goal is always to create happy lifetime memories for our customers through our vacations.  
  We do sympathize with the struggles you are facing with your health. And we wish you a speedy recovery.  
  However, because you originally purchased your vacation package in August 2021 we are unable to issue a refund. We have a 7-Day Refund Policy, and our standard package expires one year after the purchase date. As it stands your package has been expired for several months. When you contacted us in August 2022, we provided you with a free extension, giving you another six months to travel.  
  We have reached out numerous times to try to help you best utilize the vacation package.  Please reach out at any time.  
  

  Thank you,  
  The *************** Team 

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 31, 2023 is the day that I purchased a discounted vacation package from EZ Traveltrips. I paid $998.00 for 5 day 4 night to one of their exciting destinations, round trip airfare for 2, 4 day and 3 nights anywhere in *******, 2 cruises and a trip to a all inclusive resort. There was also $300 ***** $250 **** and $150 **** promised in the package. I have contacted this company via phone and email many times. I did the required zoom meeting on April 25, 2023. The company said that I would get my vouchers via email. I still have not received them. I have contacted via email *************************** twice one time she responded back to me saying there there was a delay and that I would get the voucher the next Wed. I replied back the next Wed to let her know that I still have not gotten anything she not reply back. I have called the number to ******* who sold me the package and I only can leave a voicemail which I did twice and never got a call back. I also contacted the website via chat and they gave me a number to contact **************** have talked with her 2-3 times and she has told me that they have emailed out the vouchers to me. Which is a bunch of bologna! She keeps telling me that when she gets in the office she will send them to me. I have received emails for this company before so they have a correct email address. I have even checked my spam box. If you can't tell I am very frustrated with this company and would like my vouchers or a refund of my money.

  Business Response

  Date: 05/25/2023

  ***, 
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced while attempting to contact our team. At *************** our goal is always to create happy lifetime memories for our customers through our vacations.  
  ***************************, our reservations manager reported that she was able to work with *************************** to issue your vacation certificates.  
  Please remember, if you have any further questions or concerns feel free to reach out. 
  Thank you,  
  The *************** Team