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Business Profile

Tree Services

TLC Tree Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/16 I arrived home around 3:30. I immediately saw my grass damaged as I pulled to my garage. This company had cut a tree down at *********************************************************************** order to cut the tree down. There was one guy left and I walked over and pointed out my lawn. He immediately called the owner who told him to blow out my grass. Anyway I asked for the owner number and company name. I called and the owner **** said well I knocked on your door and no one answered. He said it was a big tree and I could not get access. I said that is not my problem. I then proceeded to tell him they did not have my permission and the trucks messed up my yard. Then he said I can come by tomorrow and throw some seed down. I told him no. I want my grass restored etc. I feel this is horrible. How does a business have the right to utilize my driveway and backyard. Also the ground was damp and this made it worse. I work hard in my yard and I have my grass treated monthly etc. it is just terrible on that side now. Please help me. I do not want him to ever come on my property again. I want him to pay to have my yard landscaped by a landscape company of my choice and sod to restore that side of my yard.. I have tons of pics I can send you as well. I also sent pics to this owner yesterday and he kept down playing my complaint and took no accountability except to swing by and throw grass seed. This company had no right to enter my driveway and backyard. And the nerve to say he knocked on my door. Please tell me what my rights are and how to proceed. I want this listed as a formal complaint against them. Please help. My neighbor witnessed everything but he thought they had permission. Also the owner **** said they couldnt tell where the property line was. But you drove in my driveway through my backyard???? How crazy is this. The guy who I spoke with said he agreed and would be upset This guy is the owner son.

    Business Response

    Date: 10/29/2024

    Ms. ******* *****,

    I am writing to reply what happened with this matter.  On October 16, 2024 I was contracted to remove a tree from the next door neighbor of the complainant. This was a very large tree, the backyards were not marked, nor were there fences.  I knocked on the complainant's door to ask about the property lines and no one answered.  I wasn't aware until after the job was complete that some of the back property that we were on belonged to the complainant. The complainant reached out to me upset that her grass was damaged (smashed down, no ruts, just the grass smashed).  I offered to come back out and fluff the grass back up (it was smashed down due to the brush of the tree laying on it temporarily).  I was willing to come back out and fluff it up, add dirt, reseed the area and lay down straw to restore the laid over grass.  Due to the drought in our area the grass does get "smashed" down due to the weight of the brush and the crew dragging it to the chipper.  I was unsure how to proceed, I offered to remediate this situation, she refused my offer.    


    I am still more than willing to come out to remediate.


    I appreciate your time and consideration of the matter.
    Thank you,

    ***** *****
    TLC Tree Service, LLC.
    ************
    ************

TLC Tree Service, LLC is NOT a BBB Accredited Business.

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