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Business Profile

Truck Dealers

Andy Mohr Truck Center, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my Semi truck in for a clutch repair. ***************** Service replaced a clutch for my truck. A week later after the clutch was installed, my clutch (same one this repair shop replaced) started having issues. I took it into Tri-State Truck Center Dealer in ******** to investigate. The root cause was that the ***************** body shop installed my clutch (Disk) backwards. Tri-State plant contacted ***************** about this. The body shop is refusing to fix the issue, reimburse me for this issue, or honor the warranty. I paid over $4000 for a clutch that they put on backwards (clutch disk) and a week later breaks. How is this right? If the clutch disk was put on backwards, it would cause the clutch to burn & deteriorate, which in this case it did. A claim was submitted to ***** who makes the clutch and they denied it based off of "Driver Error", yet confirmed with them that if the clutch disk was put on backwards it would cause the clutch to burn up. *****************************, the service Manager denies being at fault, denies reimbursement, and denies repair of a fault that his mechanics created.

    Business Response

    Date: 07/29/2022

    The customer is correct and we improperly installed the clutch.  We needed to confirm that with ***** Transmission before contacting the customer.  Our service manager will call the customer today and offer him a full refund.

     

    Thanks,

    ***************************

Andy Mohr Truck Center, Inc. is NOT a BBB Accredited Business.

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