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Business Profile

Used Appliances

M & M Used Appliances, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used washer and dryer on 3/13/23 for $700 and paid $65 for delivery. They brought the washer and dryer and hooked everything up. Upon plugging in the dryer it threw a spark and burnt the wall plug. I called my electrician and they came the next day. They told me that the dryer was wired wrong. I did 5 loads of laundry on Tuesday March 14th and then the washer quit. At this point I not trust M&M Appliances to use their 30 day warranty so I called *********** Appliance repair. *********** came on March 15th to assess the washer. He ordered an interface which was a part that has been discontinued. He found only one in the whole US and ordered it. He came back on March 22nd to install the interface. It did not fix the issue. He then ordered a control panel which is also a discontinued part and ended up finding a refurbished one. He came back on March 24th to install the control board. The washer is working, but he has to order another part because the bleach reservoir is clogged and he was not able to clean it out. This causes the reservoir to overflow outside of the tub. On March 24th and 25th I did laundry. Late on March 25th, my dryer stopped producing heat. I made another appointment with *********** Appliance Repair. They came today on March 27th and told me that the inside wiring of the dryer was "set up to fail". There have been wires placed in between existing wires causing the control board to be fried and smoke to consume the control board. This could have caused a fire. Upon reaching out to M&M Used Appliances, they simply said "i'm sorry" and offered nothing else. They should not be selling appliances if they cannot check them for safety at the very least and offering at least part of my money back. At this point I have spent $400 in repairs for just the washer. The dryer is anticipated to be at least that if not more since it has to be rewired. I'm waiting on a quote.

    Business Response

    Date: 05/09/2023

    *************** to this complaint to let you know that person never told ** that their machines were not working, for that reason they are given a 30-day guarantee.  Any problem she may have is exchanged for other machines but we never received a call from her or a Gym or anything, simply after she had made the claim she sent me a text on ******** and told me that she had already made the claim the claim and ************** being abused because we still help her take her machines down, put them in her garage and I think she should have contacted ** to let ** know the problem she was having but we never received anything or messages or calls

M & M Used Appliances, LLC is NOT a BBB Accredited Business.

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