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Business Profile

Used Car Dealers

CICA Corporation dba Byrider Sales
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CICA Corporation dba Byrider Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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CICA Corporation dba Byrider Sales has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am financing a van through this company. I have contacted them multiple times concerning a problem with the vehicle. I am unable to safely get the vehicle to them to work on. I also cannot afford a tow truck to get it to them. I put a bad review on their website because I feel like I am getting the run around. A manager contacted me and told me he would help me if I remove the bad review. I removed the review. He said they would get the vehicle also I asked if we could have a phone call. Neither of those things have happened. The vehicle is still sitting in my parking lot. Also I have had no further contact with this person. That was 2 days ago. He told me that I was neglecting to let them fix the vehicle and there was no thought process in my bad review. He is a bully. Also they are ripping people off on bad vehicles that they will not fix. They make it seem like you are the one causing the problems with said vehicle. They are all around rude and not helpful or trustworthy at all.

      Business Response

      Date: 02/11/2025

      Car repairs are complete. Customer has the vehicle and she is happy. She has a funeral for her Father on Wednesday so she doesn't need me to follow-up after this evening...but she will certainly just reach out to the store if she has another issue. Thank you

      Customer Answer

      Date: 02/22/2025

      The complaints was resolved. They did fix my vehicle and it was all for the most part covered by my warranty. 

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a car form Byrider. They sold us a car for way more then it was worth- it broke down within a month of getting it not once but twice. They refused to work with us knowing in the only one working. They proceed to ask questions about my personal life. Refused to fix anything in the car that was broken. Can they legally garnish my wages. Or what can we do. They are crooks and they ****. They screwed up and now we are paying for it

      Business Response

      Date: 05/08/2024

      Regarding complaint number ******** for *****************, we have thoroughly investigated the matter with the cooperation of the independently owned Byrider.  
      ******* and ********************* purchased a 2012 Dodge Avenger on April 17, 2023 from the Byrider location on *************************************************. The vehicle is covered by a 24-month, 24,000-mile service contract. Her purchase is secured by a retail installment contract. 

      ************ defaulted on her retail installment contract when she failed to make her April 12 payment. CNAC has documented policies and procedures surrounding the collection and servicing of accounts. CNAC attempted to resolve the delinquency; however, ************ was unresponsive to the attempts to cure the default. On April 22, CNAC made the difficult decision to repossess the vehicle. 
      All repossession notices have been sent to both ******* and *********************. Once the vehicle is sold at auction, the proceeds will be applied to the account and they will be notified of the deficiency balance owed. CNAC will seek all remedies available by law to recover the deficiency balance.
      ************ claims to have service issues; however, service records and account notes do not show any issues raised. Her last service was recorded on November 23, 2023. 

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was getting a car threw jd by riders of ****** Indiana, when I had spoken to **** the main manger and he was putting in the computer I was gonna be like 3 days late on payment so then I get all my payment together and get ready to take it in and cnac lady over my account was very rude towards me and she didnt give me a chance before she had my car repowed from in front of my house. And they put it on my credit as a repow when its not. Its not my fault that **** told me he was doing something and forgot to do it.

      Business Response

      Date: 01/04/2024

      In the case of Ciara ******** ********* Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.   
       Ciara Freemen purchased a  2011 ******* Santa Fe on April 15, 2023 from a Byrider location on ************************* in ******, Indiana.  
      Ms. ************; defaulted on her retail contract when she did not pay her September 1, 2023 scheduled payment, and her vehicle was subsequently repossessed on October 23, 2023. ****************** was well beyond three days delinquent when repossessed. The vehicle was sold at auction, and the proceeds were applied to the account, leaving a deficiency balance owed of $12,210.93.
      CNAC has documented policies and procedures surrounding the collection and servicing of accounts to ensure compliance with all repossession laws and regulations. All required documentation was sent to Ms. ******** last known address. 
      We ask that ****************** contact CNAC to make arrangements on the deficiency balance.

      Customer Answer

      Date: 01/11/2024

      Thats not the truth at all I had my payments in there. And **** the manger was suppose to put in the system I was to have my payment by the following Tuesday and I had my full payment getting ready to go make it and they had already issued my repow of my car. and **** even told me he was sorry. 

      Customer Answer

      Date: 01/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Thats not the truth at all I had my payments in there. And **** the manger was suppose to put in the system I was to have my payment by the following Tuesday and I had my full payment getting ready to go make it and they had already issued my repow of my car. and **** even told me he was sorry. 

      Regards,

      *************************


      Business Response

      Date: 01/16/2024

      We stand by our initial response. ****************** did not pay her September 1, 2023 scheduled payment, leading to the default and subsequent repossession. The vehicle was repossessed on October 23, 2023. ****************** was well beyond three days delinquent when repossessed. The September 1, 2023 payment was never made.

      Customer Answer

      Date: 01/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *************************

    CICA Corporation dba Byrider Sales is BBB Accredited.

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