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Business Profile

Utility Locating

USIC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Locating.

Complaints

This profile includes complaints for USIC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

USIC has 60 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • USIC

      9045 River Rd Ste 300 Indianapolis, IN 46240-6400

    • USIC

      800 Marshall Phelps Rd Bldg 5 Windsor, CT 06095

    • USIC

      2300 South Clinton Avenue Unit 6F South Plainfield, NJ 07080

    • USIC Infrastructure Corporation

      740 US Highway 50 Milford, OH 45150

    • USIC

      4540 East Paris Ave SE Ste F Grand Rapids, MI 49512

    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      USIC came into my fenced backyard to spray and drop flags. I was not made aware of this. I have 2 pit bulls. Technician said he didn't have time to knock on every door. When I explained about my dogs, he said well I have **** and can kick a dog.

      Business Response

      Date: 05/13/2025

      The law requires that anyone performing any type of excavation contact their states 811 center in advance to have underground utility lines marked. Upon notification by the 811 center, utilities in the area are required to locate their underground facilities within a specified timeframe. USIC is contracted by the utilities we serve to perform these locates in compliance with state law. In this situation, the homeowner was unaware of the work being performed which required that locates be performed on her property. USIC contacted the homeowner to inform her that we had requested that the utility we serve issue flyers informing residents of the neighborhood of the work being done and the need for locates to be performed on their property. Additionally, USIC communicated the action taken to ensure that,going forward, the technician she had spoken with will attempt to notify residents prior to entering their backyards by knocking on their front doors.     

      Customer Answer

      Date: 05/13/2025

      There were no flyers put out in my area that workers would be needing access to my backyard.  Other residents of same neighborhood also did not receive any flyers or notification of this. After I contacted and spoke to management,  he ****, admitted they ran out of flyers for neighborhood.  ************* was also not notified about the work that was being done, or that access to our backyards would be needed. Supervisor agreed that the tech should have knocked on my door and everyone's door before entering our yards.

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      Alyson Wish

    • Initial Complaint

      Date:04/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of there employees got indignant and decided to lie to me when I asked who was in charge. When he finally left, he decided to give me a finger gesture to tell me how he felt about me. I tried resolving this telephonically and personally but due to my disability I am unable to do anymore than that. Please see below the photo of the individuals truck information

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FEBRUARY 4, 2025 VIDEO 1 Worker from utility company USICLLC rang our doorbell and said he had broken our water line. He was checking for utilities contracted by *******. Water was running all night. We opened a ticket at **************** and *****. Someone came but said it was our responsibility to get a plumber and fix it. We called a plumber who charged $2,550 (submitted the invoice to him and to Xfinity). We have not gotten our water bill which will be ****************** Ticket #********** Xfinity Ticket Ticket #ECM0011924247 FEBRUARY 5, 2025 VIDEO 2 **** ********* from USICLLC rang our doorbell and said he was a supervisor from the company and his guy had broken our water line. He said they would pay everything as you hear on the video. I sent him photos and the invoice with what we paid the plumber. My husband and I have called, texted, and emailed after that day almost daily and he never responded again. I can also shared a phone call that I recorded where he states the same thing,This is his Contact:Live the SAFE-LIFE!**** ********* Field Supervisor O: ************ C: ************ ************************************************************************************************************** ***************************** On February 4, we also opened a claim with Xfinity since the guy was contracted by them, ECM# ECM0011924247I have been talking with ****** from Xfinity (cell: ************) but again have come to no resolution even though a month has passed. ****** called me on 2.21.25 and said there was no record of them doing work there, that I needed to solve it with the utility locator company. My husband and I are both retired so this was a big blow to our finances, and we dont have the water bill yet.

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** used sub-contractor ************* for some work on our street. **** called 811 to mark the utilities in August 2024. The paint markings are still on our sidewalk, neighbor's sidewalk and street and cannot even be pressure washed off. I made a formal complaint to **** in December and received an official letter stating that **** ***** **************************************** is responsible for the damage. I contacted him and he said he is not responsible - even though it is THEIR paint that will not wash off. I followed up with another email to **** ***** requesting that he repair the damage that his paint caused, and he will not respond.

    • Initial Complaint

      Date:01/22/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a utility contractor in ***********, **. I have been trying to get locates for over a month. Talk to the Supervisor ***** and its always I will get someone out there and still nothing. ****** the locator came out when the tickets were first called in after hounding ***** about it. She located a section complaining the whole time and told my guys that was all she was locating she did not care what ***** said, so far she has held true to her word. So we got that part done and have been trying for a month to get them to locate. The locator did come out on 1/16/25 and take pictures and put on the positive response that we completed the work before her arrival. Those tickets were remarks called in because of snow. In the pics its just pipe sticking up, the snow has not been touched. That's because we done that the first time she located. She also even went to a different part of the job where another contractor put in Power lines and took pictures and added to mine. Then she closed the tickets and put contractor complete with job. If it was complete I would not have called them in again. She still has never located it. These tickets were called in the first time on 12-5-24 she did locate a small section of it. I have been trying to get her to locate the rest since 12/13/24 talking with ***** and still have not got any. These jobs were supposed to be done by now. USIC does not care about dead lines but we do. If I was the companies they work for I would have fired them by now its the same thing all the time with locates especially in ***********. I will be contacting more higher up people until I get somewhere. I have uploaded all my notes from this. USIC is the only company I have problems with every other company that locates do so by the time they are required. Its a bad look when you get a job for a new contractor and you cant make the deadlines because of no locates. I doubt this does anything but I am hopeful that I talk to someone who will do something.

    • Initial Complaint

      Date:09/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have bin treated unfairly by mangement , my parked car was hit by an employee who was drunk at 2 am on 9/1/24 my car is totaled in the front end and it has got electric problems now cause the car isnt starting itsand i have bin hung up on multiple times and the insurance company (*************************) says they have no claim in the system which i find to be very weird and serious if it is true then they are hiding the accident and who know how much times before that they did it .. i do have a claim number for ******** but that agent is rude and isnt even credited by the state i searched ******** has no license to do insurance (******** ****) also the district ****** *** has bin ignoring me since the accident i was told someone would come see me but they didnt they went to the drivers house instead which i find serious weird why are u guys making up a story o what ???

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      USIC ***************** damaged property

    • Initial Complaint

      Date:07/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for over a month for a simple Ticket order to be started and completed. I originally called 811 " call before you dig" so that the contractor USIC can come to my property survey the ground before I dig, they still haven't done it. I have been given the run around by this company for over a month. Calling them gets you the dispatcher and they will " have the supervisor ***************************** ************** or ************************* **************, ********************** **************, Or the ******* manager *************************** **************. Not one of these individuals calls you back nor do they make there technicians complete the job in a timely manner. I as a customer did the right thing by calling and asking for my back yard to be survey for any under ground utilities before I dig and possibly hurt my self or damage some utilities as power, cable, water and sewer etc. ************ should be held accountable for the lack of professionalism especially for a service that our tax dollars pay for and for a customer doing the right thing by doing what the state of ******* requires us as residents of this state and county. ************ should definitely receive a bad remark from the BBB so others do not go through this.

      Business Response

      Date: 07/22/2024

      While reviewing this complaint I noticed that the names that were being contacted do not work for USIC, so this could be why nobody responded.

      After searching the address for the ticket number, I found that the scope of the area requested is clear of all the facilities that USIC is responsible for to locate.

      Thank You, 

      JoeGrosklos
      Associate Director ******* / *******
      C: ************
      ********, ******* 33309

       

      Customer Answer

      Date: 07/22/2024

       
      Complaint: 21950325

      I am rejecting this response because: Why did it take so many attempts to get this ticket along with the others for the same job completed. The names given were from your company's dispatcher. You are just trying to pass the buck off on some one else for your mistakes. I simply asked for answers and still have none. I have till this day never received a call as told I would so many times. Its simple you and your company failed at their jobs. 

      Sincerely,

      ***********************************

      Business Response

      Date: 07/22/2024

      The postive response sent back to 811 was clear of the facilities USIC is responsible to locate.

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAD MADE A TICKET FOT DIG BUT I DID NOT NEED THESE PPL ANYMORE..6 CARS CAME WITH SO CALLED TRAINERS ..I TOLD THEM ITS CANCELLED AND THEY WONT LEAVE. THIS HOUSE ITS NOT FOR TRAINING STUFF OK. THEY ARE **** FOR 30 MIN DOING NIOTHING WITH LIGHTS ON PRODUCING B=NUISANCE. IF THEY DONT LEAVE IN NEXT 5 MIN I WILL EB CALLING POLICE

      Business Response

      Date: 08/12/2024

      Thank you for contacting 811 to have underground utilities marked prior to digging, which is required by law to prevent damage to critical infrastructure and ensure safe digging. USIC, the nations largest provider of public utility locating services, performs locates for the utilities which have facilities within the scope of every 811 ticket. As with any skilled profession, on-the-job training is essential for ensuring the proficiency of our newest team members. 

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rude locator in ** triad area - ********** ** office?He pulled into my driveway- sat there for awhile- thought he was marking; He finally got out - tried to explain where the fence company had flags and power company still marked from previous locator He was spraying in my stressed grass(NO utilities in the area) He got mad when I informed him to spray in the mulched bed by flagged power area. Spectrum was in the ditch in front and no where near the flagged area(placed by the company)AT NO POINT DID HE ASK TO OPEN MY FENCE GATE; but he reported he couldnt access my yard but called his supervisor lying that he couldnt access it- recorded on camera- he failed to mention that Logistics came after and followed the instructions marking in the back ATT line- unfortunately due to the lying member the fence company refused to adjust my existing fence lines- other companies for fencing but USCIC staff need to understand they are being recorded and understand theyre are PRIVATE PROPERTY and to listen to the owners I called 811 to get the information that was discussed and communicated on the ticket I was given numerous phone numbers without resolution My daughter is a witness and he was recorded with multiple cameras I asked him to park on the front where the spectrum box is located- he could have marked that but instead MARKED IN RED PAINT ON THE **** IN FRONT OF MY DRIVEWAY Duke cleared NO ACESS!Not only is this unprofessional its a driving distraction and could have caused an accident I covered it with black paint after noticing cars slowly down in front of my home I took a photo of the cleared in my mulched bed Im not sure if his supervisor instructed him to do the marking on the Thom **** and if he did his management needs to be notified ASAP- UNPROFESSIONAL AND UNSAFE behavior Would not follow simple instructions on ticket C241701479-OOC - flags were at the fence line on the outside of my fence- no power or spectrum anywhere near the flags placed

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