Complaints

This profile includes complaints for Club Esprit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Club Esprit

  8121 Center Run Rd Indianapolis, IN 46250-1945

  
• 

  Club Esprit LLC

  4860 Blazer Pkwy Dublin, OH 43017

  
• 

  Club Esprit LLC

  32901 Middlebelt Rd Ste 700 Farmington Hills, MI 48334

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I attended a presentation for the travel club and was promised a stay at ****************. I called to get information and was told the stay was NOT at ****************, but instead a "waterpark in the area" at an "offsite hotel". Please change this to Great Wolf Lodge as promised. Thank you

  Business Response

  Date: 06/10/2024

  Hello, the customer was promised Great Wolf tickets and not told they were staying at ****************. However, is the spirit of GREAT CUSTOMER SERVICE we went ahead and accommodated this customer. Here is the booking info.  
  
  **********************, **
  
  Thank you for choosing Great Wolf Lodge for your upcoming getaway. With 50+ activities all under one roof, endless memories await you and your family! In advance of your arrival, we'll be sharing tips and recommended activities for your stay. We look forward to seeing you!
  
  Reservation Details
  Name: James Pike
  Confirmation Number: 39408795
  Arrival Date: 08-24-24 anytime after 4 p.m.
  Departure Date: 08-25-24 before 11 a.m.
  Number of Nights: 1
  Number of Adults: 2
  Number of Children: 2
  Reserved Suite Type: Family Suite - features 2 queen **** and a semi-private sitting area with a full size sofa-sleeper. Suite comes with microwave, mini fridge, coffee maker, hair dryer.
  Occupancy 4
  
  General Policies
  At least one individual ********************************************** the suite. A valid ID must be presented at check-in.
  
  Please be advised that our resort is cashless.
  
  Lodge Information
  
  ****************
  *********************
  ***************
  
  
  
  

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4.24.24, we signed up with them in person on ************** in ******, **. He took our card and money. He mentioned he would be in contact with us. We asked him to cancel our contract. He said we had to mail it to a postal box. We are mailing it today. We want to cancel and would like our money back.

  Business Response

  Date: 05/21/2024

  This BBB complaint is completely false and unwarranted. When a consumer buys, they sign a contract which states the cancellation policy, when and where to mail it to. It also covers when the consumer will receive a refund of their payment (10 Business days). I have attached a copy of the paperwork. She has been refunded in the amount of time per the contract she signed (actually sooner). So, there is no complaint at all. Club Esprit asks that this false complaint be removed. 

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fiance made an appointment with them and I was against it from the start. However, he needed me to go with him so I did. We went, we watched the presentation, it was expensive but we were interested in it and he was going to start a low monthly payment but he would've had to pay it off before we started and I asked them to give us a moment, they did. I told him, if they can promise us that we can use the airline tickets and ********** for our Vegas trip, I will drop the ************************************************************************************************* Vegas, he said ok. They come back, we explain it, the big boss, coach and receptionist all PROMISED us we could, we shook on it, I paid it and signed the contract. Not only can we NOT use it, the manager *** has supposed to call us now for 3 days, she hasn't, I cannot reach anyone in the office, I left a huge review. I feel scammed. At first, I just wanted their promise honored, now I want my money back because I feel scammed . I just need this looked into, my money back and out of the contract. I did my part, they did not fulfill their end.

  Business Response

  Date: 11/15/2023

  *****,  
  We want to thank you for the time you spent working and talking with our team. And we apologize for the frustration you experienced. At Club Esprit, our goal is always to help create happy lifetime memories for our customers through our vacation club.   
  There was a misunderstanding regarding your Vegas vacation. Our standard requirement for utilizing the vacation gifting is booking outside of 45 days of when the gift was received. While working on your Vegas vacation, we realized you were wanting to travel in two weeks. Knowing we would be unable to fulfill that request, we reached out and presented an alternate option: A complimentary 8-day 7-night vacation stay. Unfortunately, at that point we lost communication with you.  
  We still are honoring the complimentary vacation stay despite the customer's loan payments and club dues are both outstanding.  
  A senior manager, ********, will be attempting to reach out to you regarding these issues and further steps we are happy to take. 
  
  Thank you,  
  The Club Esprit Team 

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20 th my husband and I were invited to a grand opening for a travel club. We were promised 2 round trip airfare to anywhere in the ** and 100$ dinner card, a 3 day 2 night stay in any hotel we choose if we listened to there travel club spill for 120 minutes. We did that and it sounded real inviting.. I put my credit card down for the promise of a brand new package and my husband was going to pay 1100$ on the following Tuesday but we were rushed out the door full of promises and no documents of the agreement. No emails, no free tickets, no free vouchers and a bump dinners card for coupons on meals if you sing into a website. We will not be honoring anything that we have no proof of or documentation. We were mislead by the tactics by this agency and I have already spoken with legal representation concerning this. The travel agent was supposed to have went into my husband's and I email and signed contracts but there are no contracts on either of our emails. There is no emails from them but the invitation and promise of what to expect. No we are getting call for 1100$ and we have no documents. This will be resolved one way or in court. The information on the paper that was presented to ** was wrong. The spelling of my name and my husband's birthdate was wrong and we have nothing but a funky brochure I will not be honoring this scam of an agreement. What business don't give you proof of contract? I have already started to escalate this.

  Business Response

  Date: 06/09/2023

  ***** received the promised gifts via email and text,(signed gift form attached), They were a ****** and we have been chasing them to pay according to the terms of the contract they signed. ( I attached the document history showing that both parties of the (*************************** Contract )digital singed the contract. Once the contract is signed then the digital contract is automatically sent to them.  I did not attach the 18 page complete contract due to sensitive customer information. As for the miss-spelling of the name the customer also signs a purchase proposal that has all of their personal information prior to contract creation, this is to ensure we have all of the correct customer information and the correct terms ( Signed Purchase Proposal is attached). We have tired to call many times with no answer, if they would have answered we could have covered any and all concerns. Our team has documented call logs on numerous contact attempts.  I have personally tried to reach out to the customer via email and phone several times with no response. Club Esprit always strives to provide high customer service and would love to speak with this customer. 

  Thanks

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a club package after being enticed into a free dinner, vacation package and week stay anywhere we chose. Weve paid why was owed including dues, submitted our certificate for the free vacation package and have not heard anything back from the company. We would like a full refund. We have gone to the site and was told someone would reach out to us but they havent. *** sent an email requesting assistance, nothing. Its been very difficult getting nothing from this company. We would like a full refund. We did what we where suppose to do it but the company has failed on their end. We were told we would be given paperwork, I have yet to receive it.

  Business Response

  Date: 04/03/2023

  We are in receipt of the complaint and have contacted the customer. There was confusion on the promotional trip the customer received. We were able to resolve the confusion on the promotional trip. The customer was happy with the results.