Reviews

This profile includes reviews for The DVC Rental Store, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The DVC Rental Store, Inc.

  200 S Meridian St Ste 270 Indianapolis, IN 46225-1076

  
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  The DVC Rental Store, Inc.

  5935 S Emerson Ave Ste 100 Indianapolis, IN 46237-1975

  

Review Details

• Review fromkim P

  Date: 02/28/2024

  1 star

  kim P

  Date: 02/28/2024

  Made a reservation in September for *** with my adult children. In November I had a cardiac problem and two days before Christmas I was diagnosed with heart failure. I'm on a lot of medication and started cardiac rehab in mid Jan. I was improving and figured we would still be able to go but if we couldn't go ***, we wouldn't be able to go until the fall or maybe Christmas. Anyway, on Feb 12, 2024, I had emergency surgery, and I was told I wasn't allowed to travel, and I would have to fly from NY. I called and was told to email which I did and looked up what was available in October 2024 so we would be able to go and thought they would move my deposit. My refund was .50. yes 50 cents out of *******. The girl on the phone told me I should have gotten travel insurance which was never expressed to me and is NOT WRITTEN ANYWHERE on the website. I did check *****'s Rental and he has it in a red banner and explains why you should get the insurance with a clickable banner to take you to the company. I told them I would send them documentation form my physician and she said there were no exceptions. I am livid and I had chest pains when I got off the phone. Thank God, I didn't pay it in full and it was only the deposit. I'm livid Don't use them they are slimy, and you can't get a manager on the phone so he must be just as slimy as the women who answer. I'm really upset because tbh in this economy and the cost of drugs losing ******* for nothing is making me really upset. As ************ said the worst!!!!! I'm going to call a lawyer and **** and I have contacted any vlogger who endorses their shenanigans.
  

  The DVC Rental Store, Inc.

  Date: 02/29/2024

  ***, We are sorry to hear about your health issues and the stress this situation has caused.As weve outlined on the phone, due to the nature of our business as an intermediary, we are obligated to pay out the member of your reservation that you booked. Even with that limitation, we are the only DVC Rental company in the industry to offer a built-in cancellation policy to every reservation.In your signed rental agreement, here are a few sections that are pertinent to this situation:SECTION 2 Guest shall pay a non-refundable total of [redacted] (the Point Use Rate) to Intermediary in exchange for the reservation described in Paragraph 1. Guest understands and agrees that all funds paid by Guest are NON-REFUNDABLE at all times and under all circumstances, including, but not limited to, hurricanes, pandemics, natural disasters, meteors and alien invasions. The Point Use Rate shall be paid by Guest to the Intermediary pursuant to the following payment schedule: a.Guest shall make an initial NON-REFUNDABLE payment of no less than [redacted] to Intermediary on or before the Effective Date in return for the confirmed Reservation using Members DVC points (the Initial Payment). b.Guest shall make a final NON-REFUNDABLE payment of the remaining balance of the Point Use Rate in the amount of [redacted] to Intermediary no later than 75 days prior to arrival date of the Reservation (the Final Payment). This final payment is due on or before (the Final Payment Due Date). Guest understands and agrees that a failure to make the Final Payment by the Final Payment Due Date for any reason shall result in a forfeiture of the Reservation and a forfeiture of all deposits, and payments toward the Point Use Rate made by Guest to date, which are completely non- refundable. c.Guest may utilize any available deposits or credits Guest has with Intermediary to apply toward the Initial Payment or the Final Payment, however once applied, such deposits or credits shall be NON- REFUNDABLE.SECTION 4 This reservation is eligible for the DVC Rental Store Cancellation Policy. Your Cancellation Tier Schedule is based on your check-in date. All credits will be issued to the lead guest on the reservation.Tier 1 - DVC Rental Store Credit will be 100% of funds paid. (121 Days or more prior to check-in) Cancellation request received by 01/15/2024, 11:59pm EST Tier 2 - DVC Rental Store Credit will be 0% of funds paid if only 25% has been paid. DVC Rental Store Credit will be 75% of funds paid if 100% of the reservation has been paid. (****** Days prior to check-in) Cancellation request received between 01/16/2024, 12:00am EST and 03/15/2024, 11:59pm EST Tier 3 - DVC Rental Store Credit will be 50% of funds paid. (***** Days prior to check-in) Cancellation request received between 03/16/2024, 12:00am EST and 04/29/2024, 11:59pm EST Tier 4 - DVC Rental Store Credit will be 25% of funds paid. (15-4 Days prior to check-in) Cancellation request received between 04/30/2024, 12:00am EST and 05/11/2024, 11:59pm EST Tier 5 - No refund will be issued (3-0 Days prior to check-in) Cancellation request received between 05/12/2024, 12:00am EST and 05/15/2024 With only 25% of your reservation being paid and your timeline falling into tier 2, we must adhere to the legally binding document that was signed.While we understand this is not the answer you were looking for, the DVC Rental Store must maintain our agreements to both Guests and Members.All the best,DVC Rental Store Team

• Review fromMeghan Q

  Date: 01/16/2024

  1 star
  **** has the worst customer service. Gave absolutely no explanation as to where the non refundable deposit goes to. Then proceeded to say Im not going to argue with you over this ****** Proceeded to tell me there is no one above her to speak on this matter DO NOT USE THIS COMPANY. You will be robbed of your money.

• Review fromT. P.

  Date: 06/20/2023

  2 stars

  T. P.

  Date: 06/20/2023

  Dont talk to *****! She will hang up on you. Horrible !
  

  The DVC Rental Store, Inc.

  Date: 06/21/2023

  Hi ****** - We never like to hear that a customer had a less-than-satisfactory experience with our business. After talking with our team, the situation was laid out as this:- You used a DVC Rental Store credit to put down a deposit on a reservation.- The reservation was not yet secured and you asked to pull the request.- Per our policy, your deposit goes back to the original form of payment, which was a DVC Rental Store credit.- You indicated that you wanted the deposit refunded to your credit card, which cannot be done. After being told this, you indicated to our team members that a manager approved the refund to a credit card, which would never be the case. It was then brought to our attention that you did not talk to a manager. Our team members also indicated that you were not hung up on, so we apologize if you feel differently.- You were refunded back to your credit, which is our policy.We understand this may not be satisfactory for you, but we must adhere to our policies and procedures. We appreciate your understanding.

  T. P.

  Date: 06/21/2023

  Hi DVC Store,Maybe you should speak to ******** who told me since the reservation was not secured it would go back to my card. I was transferred to ******** after speaking to another representative, whom I thought was a supervisor. Either way I asked ******** if I could use my points to book the ****** since nobody has secured my reservation. ******** did tell me after looking at my account that it would be refunded to my card since it was not secured. I own over 700 shares and the money is not the issue. I booked this trip because we didnt want to borrow points from next year. ***** is not a friendly representative. On other occasions she has been short with me . So ,whether ******** is a supervisor or not she specifically told me it would be retired to my card after look at my account. I will use my whole $415 credit on a night somewhere, but it will be my last. I would suggest you listen to ***** and her attitude when speaking to your customers. Sorry you feel its okay to try and downplay the situation because ******** was not a supervisor is unprofessional. In my opinion.

• Review fromJulie G

  Date: 04/08/2023

  5 stars
  ************************* (JP) and crew at The *** Store (aka The Timeshare Store) delivered outstanding customer service to us both on the buyer and seller side. We purchased three contracts over the years with the *** Store, our first being in 2014. We also recently sold two contracts with them in 2022 and 2023. They are extremely responsive to emails, and always exceedingly patient and polite. There were a couple of hiccups during our very last listing, but they absolutely took the time and effort to make things right. This speaks volumes for a broker. We wouldnt hesitate to use them again and to refer them to friends and family. Thank you, JP and The *** Store!!