We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Supplies

Gretchens Bridal Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Supplies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/14/2023 $3221.29 I bought a wedding dress, accessories, and the Diamond package, where they clean the dress after the wedding and preserve it. They closed doors and I never got my dress preserved. Business website is down, no phone, no email response. I just want reimbursed the 500$ for the services i did not recieve.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They closed down without telling anyone. I paid for a preservation kit that I never got. Many other brides are without dresses and other goods due to them abruptly closing. They just took our money and ran with it.

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a wedding on August 17th. I went in to Gretchens Bridal on April 20th, to find and purchase four bridesmaids and two flower girl dresses. We ordered and paid for six dresses. We even paid for a rush fee for all of the dresses to come in on time. Only three dresses arrived. I went to the store to ask about the delivery of my other three dresses, and they told me they would get in contact, but never did. Among all of this, the store suddenly and irrevocably closed, permanently. Dozens of brides are now scrambling because they have paid Gretchens Bridal directly for dresses, but will not receive them whatsoever without jumping through hoops to contact manufacturers and other sympathetic competitors. Some wont receive their dresses at all.We paid over ***** dollars to this gallery, and feel lucky to receive half of my goods. The other half, I never received. There are three of them missing.flower girl dress - ****** Bridesmaid dress - ****** Bridesmaid dress - ****** After over a week of contacting multiple stores and suppliers, Nancys Bridal Boutique has contacted the designer of the dresses, to find they were never shipped. Now I am expected to pay 720 dollars MORE to repurchase the gowns at Nancys price. Ive already paid for this! Gretchens owner is **** off grid, cannot be reached by anyone. I dont believe ****** is not at fault and Im grateful for their help. Its just that we all already paid for the gowns. We all paid separately and I covered my maid of honor. Thats all fine, its what I expected!Now we have to repurchase the dresses. If theres any way somebody could hold Gretchens accountable to refund our payment for these three dresses, that would be phenomenal. Attached is my conversation with ****** Bridal, and Proofs of Purchase from Gretchens. One of the girls never even received a receipt, so her p.o.p. is her bank statement. Also attached are articles of Gretchens closing.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wedding gown, veil, optional sleeves and a diamond package preservation from ********** Bridal on February 25, 2024.********'s Bridal closed their doors and are not responding to inquiries and have kept my nearly $3000.000

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my wedding dress and a preservation package from this bridal shop in August 2023. It has been brought to my attention that the store is permanently closed, abruptly. Their last day in business was Saturday, June 29, 2024. My wedding is not until September 14 of 2024, and, I will not get to use the preservation package that I paid for. The preservation package cost $425. There is no way to contact this business. Their phone line is disconnected, their email is disconnected, and their website is gone. The only thing I can find is their ******** page, and there is no way to contact them based on it. I would just like a refund for the preservation package we paid for that we will no longer get to use.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 1, ************************************************************* November. The location closed last month without word or notice to me. Their phone number is disconnected and website has been taken down. There was a news story posted yesterday about the landlord repossesing the space. I contacted the number on the sign and they just sent me to an automated mailbox to leave a message. I just want my wedding dress or my money back.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a wedding dress at this business for a wedding in September 2024. This business has not answered, repeated calls for an update on the dress we purchased. This business unexpectedly closed, deleted their website, and hasnt reached out regarding the dress or a refund. If We cant get the dress. There is very little hope of getting the same dress for a wedding in two months.

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03Mar2024, visited ********'s Bridal Gallery @ **************************************************************** and purchased a wedding dress on the same date. Purchase was paid in full via credit card. On 03Jul2024 via social media posts and on-line news sources, learned that ********'s was permanently closed with no notice. I attempted to contact the business only to find that their phone number, email and website are out of service. I have no way to contact the business to determine the status of my dress order or how to receive when delivered.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a wedding dress that was to be ordered on May 18, 2024. We paid $1400 for the dress. We go to check on the status of the dress and they are saying that there is no website and they have closed the business. No way to contact them to get money back or anything. We now are out $1400 and no wedding dress.

Gretchens Bridal Gallery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.