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Business Profile

Furniture Wholesale

Furniture Discounters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Wholesale.

Complaints

This profile includes complaints for Furniture Discounters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Discounters has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      I have attached the latest email sent to the company regarding the replacement they sent, which is still broken. They have not satisfied or honored my request. I was sold new furniture and all I have gotten is broken or damaged furniture. I am not happy with the way this has been handled. Also to reply to the 3 weeks it took to notify them, I contacted the warranty company and it took them 2 1/2 weeks to get back to me only to tell me that since the furniture came from the warehouse damaged, they couldnt do anything, I needed to contact the company, which I have done and nothing has been resolved.

      Regards,

      *********************


      to set up an appointment to come to our house to repair the furniture. I DO NOT want to pay $2200 for furniture that was damaged when I received it and all I have gotten from the store is the runaround! At this point I want new NOT broken furniture as all sales are final and we can no longer get our money back. I am completely disgusted with this company and how they operate! I will NEVER buy anything from them again and we recommend no one else does either!1

      Business Response

      Date: 02/15/2023

      We have replaced damage broken piece for a customer. Customer has a year manufacture warranty is against defects. Any other problems they may contact the store at ************ or email us pictures of damages at ************************************.

       

      To recap, customer took three weeks to notify us of damage. We did go and pick up damage furniture and had it fixed by manufacturer, it wasnt a customer satisfaction so it was replaced

    Furniture Discounters is NOT a BBB Accredited Business.

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