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Business Profile

Wigs

Her Hair Company, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of $500 on june 1 for a product at her hair company. I have not received the tracking number or product it is now June 19. I have reached out to the company multiple times through email calling and ****** appointments. These attempts were all unsuccessful. When i call the 888 number the phone rings busy i have called this number 12 times over several days. I have emailed them company through their website and my own email no response. When i call the 317 salon number it says "this person is not receiving voice mails at this time goodbye." I called 13 times over several days. It is a generic voicemail and does not specify it is a company. There online business profiles have numerous reviews were customers are claiming they are taking money and not receiving there products, i did not know this. They are actively running online business accounts but people are claiming they are not a active business. They are scaming me and multiple people out of money. I want a refund and they need to close all buisness profiles.

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning,On May 5th I placed and paid for an online order totaling $217.50 with the Her Hair Company,I received an email confirmation for the order #******* with 3-5 business day shipping.As of today, May 18th, I have not received the product nor has Her Hair Company reached out to me regarding shipping the order.I have sent emails via the website's email(no response from the company)and tried calling the business number. When I call, I get a message that says the number is not taking calls or I get a busy signal.How can a business operate with no way for customers to reach them.In addition, I reached out to Her Hair via PayPal days ago and still no response.I am simply requesting a return of the $217.50 that I paid for products which have not been received.It is unacceptable that a business take people's hard- earned money, not communicate and not send the items.Any assistance with resolving this matter is greatly appreciated. Thank you.

Her Hair Company, Inc. is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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