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Business Profile

Utility Billing

Jasonville Utilities

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently moved into a home owned by my ex in laws after a court case involving who should reside in home. I was granted to dwell at the property and I was to be able to have utilities etc put in my name prior to moving in. I attempted this and the jasonville utilities company refused to turn my water on until i paid his past due bill cause I use to be married to him. I was not married to him at the time the bill was accumulated and it was not in our divorce as it was before he lived at that address. They said that they dont generally require new tenants to pay past bills but since i use to be married to him they expect me to pay his bill.

    Business Response

    Date: 11/21/2024

    We refused utility service to ******** *** *********************************************************, IN   47438 for several reasons. One being a back owed bill of $1,604.18, two the unlawful use of water, we turned that service off for non payment and the residents turned it back on and we had to remove the meter, three no documentation supporting her claim of being divorced and being the sole resident of the house in question. There has been no court documents supporting any of her claims. We  believe she is still living there with her husband and is trying to get utilities turned on fraudulently. We have also searched MyCase, ******* and have seen several cases of non payment and eviction notices. 

    We feel we are within our rights to deny service to this person. 

Jasonville Utilities is NOT a BBB Accredited Business.

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