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Business Profile

Auto Services

Ride Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a suspension kit online from a company called Summit Racing, I was told it would ship immediately from the manufacturer Ridetech, I did receive the coilover shocks, but after about 3 weeks Summit told me they have been getting good communication from Ridetech, and asked if I would like to cancel, I said no, and I started calling Ridetech directly to see if I could get a ship tracking #. I was first told they needed to finish painting them, and it would ship, a week later they said it would be packed up that night and shipped, another week later, I was told they have 10 in stock, but they can't commit to a shipping day, because the warehouse guys too busy, but they acknowledge that they are still telling Summit's customers that they will ship same day. I placed my order on June 24th, it is now Aug 4th, and I get the feeling they are now dodging my calls. I need them to complete, and send out my order, 800.00 coilover shocks do me no good without the rest of the 1900.00 suspension, my order number is *******

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