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Business Profile

Monograms

Just Monograms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monograms.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact the company over 10 times (email, facebook and phone call) with no return messages or contact. I ordered in early February and still have not recieved the order (promised in 4-7 days). I just want my money back and cannot even find smeone to give me that respect

    Business Response

    Date: 03/29/2023

    As you can see from refund picture this order was refunded awhile back.  It looks like she never responded to accepting the refund.

    Thanks ****** *******

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on August 25, 2022. I still have not received my order and have tried to contact the company four times without a response regarding my order. I paid for my order and for the amount totaling $107 I checked the companies website and their Facebook page and it says they're active taking orders and I just cannot believe that I still have not gotten a response back from them, I would either like to receive my delivery or get a full refund for my order. This is unacceptable for any business and is considered theft for taking my money and not delivering the product to me. I would appreciate any help at all for my order.

    Business Response

    Date: 09/30/2022

    Business Response
    Order was refunded. Please check your email for refund information.

  • Initial Complaint

    Date:08/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Below attached is email thread from when I purchased an item from Just Monogram in June of 2022. I have yet to receive said item, a refund, and the status stated on their site unfilled.

    Order # ******* confirmed
    Inbox

    Just Monograms, LLC ******@justmonograms.com via shopifyemail.com
    Jun 7, 2022, 6:47 PM
    to me

    Thank you for placing your order with Just Monograms, LLC!

    This email is to confirm your recent order.

    Date 06/07/2022

    Shipping address
    ***** *****
    **** ****** Rd
    ******
    Florida XXXXX
    United States

    Billing address
    ***** *****
    **** ****** Rd
    ******
    Florida XXXXX
    United States

    1x Natalie Sandals - BROWN / 8 for $28.95 each 1. Enter Your Initials: ***
    2. Choose Thread Color: Ivory
    3. Choose Your Monogram Style: Vine
    The letter(s) of my personalization are in the order I want them to appear. I checked my order for correct spelling, spacing, punctuation & color(s). We will ADJUST your monogram to fit the item. The preview shown is for demonstration purposes only.: Yes
    _pplr_ref_variant: XXXXXXXXXXXXXX
    Preview: ***************************************************
    _pplr_preview: Preview
    Subtotal : $28.95 USD

    Shipping : $9.95 USD

    Total : $38.90 USD

Just Monograms is NOT a BBB Accredited Business.

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