Complaints

This profile includes complaints for Uebelhor & Sons's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Uebelhor & Sons

  972 Wernsing Road Jasper, IN 47546

  
• 

  Uebelhor & Sons

  P.O. Box 630 Jasper, IN 47546

  
• 

  Uebelhor & Sons

  626 Kimmell Rd Vincennes, IN 47591-6341

  
• 

  Uebelhor & Sons

  788 W. 12th Ave. Jasper, IN 47546

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put $5000.00 Towards 2021 vehicle on 10 / 26/24 with salesman X. was buying for a friend. ON 11 / 4, 2024 the friend did not want vehicle. That day I told salesman X I was only buying truck for friend. They do not want it, so I told salesman X I would like my money returned. That was on 11/4/2024, salesman X assured me check was being processed that day, and would arrive shortly in mail. {I offered to take check with me} Today is 12/2/2024 and still no check!!!!!!!!

  

  Business Response

  Date: 12/02/2024

  To whom it may concern, I

   

  We resolved this issue on December 2nd. Spoke to customer and he stopped past the dealership to pick up the check.  We failed to follow through and mail the check to the customer, but rest assured, we took care of the issue.  If there are more issues, please call my office phone at *************  

   

  Thanks so much

  
  *** *******

  Variable Operations Director

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2015 Chevy Silverado, only to be sold a lemon. The DAY I got back home from purchasing the truck the engine light came on and it needed a new high pressure fuel pump. They did replace it and said that there should be no more issues with it. Less than a year later the transmission needs replaced along with a bad fuel injector. Well after spending $5000 on a new transmission I was told that the fuel injector has caused lifters to go bad in the engine. I called the dealership months ago trying to see if they could help with a diagnosis and maybe quote me on services. I never heard back from them after countless voicemails left. I owe $20k still on the truck just spent $5k on a new transmission and all I can do is leave it in the driveway. I have 4 sons and a pregnant fiancé with MS so having 2 vehicles is vital to my daily life. I will never recommend this dealership to ANYONE!

  

  Business Response

  Date: 04/03/2024

  To whom it may concern:

  This is *** *******, General Sales Manager at Uebelhor and Sons.  There are 2 attachments on this reply.  On the attachment called Spells, there are 3 documents.  Number 1 document is the retail purchase agreement. Dated 11-25-2022 with miles of 98,866.  Document 2 is the Buyers guide stating dealer warranty for 1,000 miles or 1 month. Document 3 shows Protection plans offered to customer to cover powertrain (engine, transmission).  All 3 documents are signed by the customer.  The next attachment is his service ticket on Dec 21, 2022. with 99,517 miles on it.  We Replaced the Fuel Pump at no cost to the customer.  This is the last time we have had the truck in the shop or any communication from the customer.  Dec of 2022- Now we are receiving Google reviews stating how bad we are. Again we have no record of this customer calling.  We provided the 1 month warranty, I am not sure what else we are supposed to provide?  We sell warranties to give our customers more protection as we do not know when any part will fail. 

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I recently had an extremely disheartening experience with this dealership, specifically with their finance manager, ****** ********.
  
  We purchased a used 2012 model from them on October 21st. During the negotiation process, ****** introduced us to the Allstate plan, assuring us that it would cost a mere $50 per month. What seemed like a reasonable deal was made even more attractive by her assertion that we could cancel at any time without any repercussions. This, unfortunately, turned out to be far from the truth. We wouldn’t have signed up for it if we knew if there were strings attached.
  
  ******** not only blatantly lied about what she had said, but she also lacked professionalism when dealing with us. I must note that on the contract that it says to contact the seller within 60 days, it hasn't officially been 60 days yet.
  
  Contrary to what she initially promised, we later discovered that if we chose to cancel, the money would not be refunded but would instead be applied towards our loan. This was a crucial piece of information that ****** conveniently omitted during our conversation.
  
  Feeling misled, we confronted ******. To our dismay, she backtracked from her initial guarantee, despite us having recorded the conversation for legal purposes. It was an underhanded move that not only breached our trust but also left us feeling deceived and manipulated.
  
  We initially considered the Allstate plan as we were exploring our options and also contemplating getting AAA. However, considering the overall price and the lack of transparency in their practices, it became clear that this was not a feasible or honest deal.
  
  The lack of transparency and integrity displayed by their finance manager, ****** ********, has left us disillusioned and regretful of our decision to do business with them. Given that we had already invested a substantial $8,000 down payment for the vehicle, it's beyond comprehension why they would resort to such shady, deceptive tactics.

  

  Business Response

  Date: 12/19/2023

  This is *** *******, General Sales Manager at Uebelhor and Sons.  It is 12-19-23, and today we received a notification about this complaint.  The complaint was issued to the BBB on 12-4-23.  Since then, we feel we have resolved the issue with the customer.  The dealership cancelled the warranty, the money was sent to the bank(lienholder) and the customer re-financed a lower amount on the vehicle purchased.  I feel that we resolved this and if there were any other issues, I am unaware at this time.

  Customer Answer

  Date: 12/20/2023

  
  
  Better Business Bureau:
  
  
  The matter in reference complaint ID ******** has already been resolved. Thank you! 
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok well I took my car there to get an oil change, well it ended up they called me and said I needed new brakes and routers, ok fine! Well they didn't have the parts, I have to get to work, so they got me a loner. Drove it home, drove to work, when I left work, the back windshield collapsed, just broke in a million pieces! We paid the windshield, but I believe this was a pre-existing condition that was ready to happen as soon as someone took it! I believe they know something and there not saying! I don't think we should had been responsible for this damage that was not my fault! I had this vehicle less than 24 hours! I am wanting restitution for this is If I can get it, and an apology! I believe we paid the manager $370 for this, so that's it! And my husband also deserves an apology for the way the manager of the Jasper Indiana location treated him. Thank you! ********* ********

  

  Business Response

  Date: 01/30/2023

  Business Response
  Mrs. ******** was offered and accepted a courtesy loaner vehicle. The back windshield of the courtesy vehicle was damaged while in Mrs. ********'s possession. Mrs. ******** stated that the window broke on its own while she was at work and that it must have been defective, but we were unable to see any evidence of this. Loaner vehicles are in regular use and regularly cleaned. No customers or employees had reported any previous vehicle window damage to Uebelhor & Sons. The window was broken in a large oval shape which would be expected from some sort of impact. The Service Manager offered Mr. ******** multiple times to reach out to the Jasper Police Department in order to request surveillance footage of the parking lot where the window was damaged. Mr. ******** chose to not proceed in this direction.
  
  Customers sign a standard loaner agreement stating that the customer and their insurance company are responsible for any damages to the vehicle while in the customer's possession. For example, if a tree branch falls and damages the vehicle while in customer possession, the customer and their insurance company are responsible for the damage.
  
  Uebelhor & Sons does not believe Mr. ******** was disrespected during this interaction. The Service Manager went through multiple options with Mr. ******** on how the situation could be settled. The Service Manager worked to find the cheapest option to repair the window. The Service Manager was able to find a repair price nearly half of the amount of the first estimate.
  
  
  Regards,
  
  ***** ******