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Business Profile

Roofing Contractors

Fleck Roofing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fleck Roofing replaced roof and gutters at house (Inv#***** Date 1/31/22). While doing so they broke a window in our sun room, and told us they would replace it. The first several months when inquiring when they would replace it, we were told they were unable to get stock due to covid. 9/14/22 I talked to ****** about it and he was supposed to call me back with status. I left a voicemail on 10/4/22 which has not been returned. 10/6/22 the call went to voicemail. With the changes in weather the window is getting worse and I need it fixed before winter arrives.

    Business Response

    Date: 10/27/2022

    Business Response
    Contact Name and Title: *** *****, President
    Contact Phone: XXX-XXX-XXXX
    Contact Email: *********@gmail.com
    We sincerely apologize for the delay in getting this fixed. Fleck Roofing had subcontracted a contractor to replace the window. Several months had gone by and we were under the assumption that the work had been completed. After hearing from the customer again and realizing that the issue had not been taken care of, we again contacted the subcontractor. Three of us at Fleck Roofing have been discussing and working on the issue, and there was a miscommunication on our end that led to the customer's call not being returned. The customer has since been contacted. Again, we apologize for the lack of communication and the delay in resolving the issue. We are working with a subcontractor to get the window fixed as soon as possible.

    Consumer Response
    (The consumer indicated he/she ACCEPTED the response from the business.)

Fleck Roofing, Inc. is BBB Accredited.

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