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Business Profile

Ammunition

Orion Arms Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for it took a week to ship, when I noticed the delay I requested if the order didn't ship to be canceled. My sales person ***** told me it shipped but no tracking number available.
    After I received the order noticed some blemishes on the 2 rifles sent photos ***** told me on the phone he will provide it to management and they should return it due to the blemishes on the finish .
    Then he sends me an email end of the day that that's a warranty issue so I'm suppose to go to the manufacturer and from the manufacturer they directed me back to ***** as I bought the firearms from them.
    I told ***** I need to talk with someone from management as per the company policy if product is damage I would get replacement if there is no replacement a refund would be issued.

    Business Response

    Date: 11/02/2022

    Good afternoon. 

    *****'s defective merchandise policy is listed on each customer's invoice. The policy directs the customer to return defective merchandise directly to the manufacturer for any repair or replacement. ***** spoke to the rep of the manufacturer, and they confirmed with us that they would take care of the customer. 

    ***** was under the impression everything was okay because the customer has called ***** a few times looking to purchase more products. We have tried to reach out to the customer again, but with no success. 


    ******* ** *****
    ***** *************** *******
    Direct: 812-914-0330

Orion Arms Corp is NOT a BBB Accredited Business.

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