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Business Profile

Collections Agencies

Unique Management Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has contacted me and is claiming that I owe the Glendale public library $136.96 claiming that I did not return some items to them. I not only returned the items but I even spoke with someone at the library claiming that they did find them and the reason why they were not taken off of my account was that they were short handed but instead of taking them off of my account they took my account to the Unique. I want this company to leave me alone and stop harassing me over things that I do not owe. I want the threats to damage my credit to not continue.

    Business Response

    Date: 10/09/2023

    We are validating the debt with the original creditor and will reply with either a letter stating the account is closed or complete validation information as required by the Fair Debt Collections Practices Act following being made aware that the balance is in dispute by the consumer. 

    Customer Answer

    Date: 10/12/2023



    Complaint: ********



    I am rejecting this response because: This company is still trying to keep on charging me for items that I do not owe the library and they are still trying to ruin my credit.  I am still demanding for the collections to stop and the credit agency to show proof that I didn't turn the items in and I know that they won't have proof because I turned them in.



    Sincerely,



    ****** ****

Unique Management Services, Inc. is NOT a BBB Accredited Business.

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