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Business Profile

Hotels

Days Inn and Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 11-16 2024 we stayed at this hotel

    The hotel charged an additional $458.35 after we left in 2 separate transactions, on top of the cost of the hotel room that we paid through **********

    The hotel claims we had more than what we said staying there and will not budge on the charges. Now, they are not answer my phone calls. I blocked my number so they would pick up and they did. The manager is away so I have to keep waiting.
    We also found a cockroach in the bathroom, the toilet was broken when we got there, the towels had yellow stains, there was trash left from the previous guests and the breakfast was horrible.

    Business Response

    Date: 07/22/2024




    BBB Case ** ********
    Hotel Site #:
    Customer Care Case #: 


    Dear Contact:


    Thank you for notifying our office of the concern filed by ****** ****** Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps. From your screen shots there appears to be two Days Inn in question?  If so, please send information for both. 

    -  Confirmation number
    -  Exact address/name of the hotel:
    -  Under what name was the reservation booked:
    -  Date of arrival (exact date of stay):
    -  Room number:

    If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.


    *******
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    ******* ************

Days Inn and Suites is NOT a BBB Accredited Business.

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