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Business Profile

Siding Materials

Exteriors Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2024 we purchased the ******** ***** ********** ******** ***** Bundle (4sqft/ea). We were sent an invoice as it was required to pay upon ordering. We paid $135.69 and the money cleared our account on July 30, 2024. We inquired August 2, 12, and then called our sales rep, ******* to speak with him. He said the shipment was delayed due to the material not being available to ship yet. He said he would get more information and get back with us, but never did. We continued to email him about the status, with the latest being on October 2 and 9, but never heard a response. Here is ******** contact information:
    ****** ***** ************** *********************** Email: *************************** Cell: ************  We have yet to receive our order and they have had our $135.69 since July 30th! We would like to have our order shipped to us immediately or our $135.69 refunded immediately.

    I have attached our paid invoice for your reference.

Exteriors Direct is NOT a BBB Accredited Business.

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