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Business Profile

Mental Health Services

Lake Behavioral Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the business received full claim payments from plan + hsa and repeatedly rebilled us for the claims. this resulted in spending a lot of time providing the business with transaction ids to "prove" they had been paid. the office also threatened to cancel all future appointments for my daughter.

    the office continues to harass my child for payment of missed appt fees, d/t the stress of the harassing calls and texts and emails, my daughter was too anxious to complete the appointments and being asked for credit cards to make payments.

    the office also lied to her stating "your mom said she wouldnt pay" before i was even made aware of the issue.

    we asked the business to adjust the fees d/t their harassment and poor accounting practices and they refuse.

    i work for the insurance company, had i been someone who wasnt up to par on claims, i probably would have made additional unnecessary payments. how many people are they doing this to?

    Customer Answer

    Date: 01/02/2024

    my daughter is 18 and yes i am   to act in her behalf. her phone number is ************* * I am the guarantor on her account. 

    Business Response

    Date: 01/19/2024

    Thank you for bringing this matter to our attention. We are sorry for any inconvenience the patient may have experienced.  The payments for the patient came through a new payor source and we did not have good communication with that  payment source.  We have since resolved that issue.  This  created an internal issue resulting in the account showing as outstanding.  We have since spoken with the patient’s mother and apologized for the issue. 

    Thank you for the resolution of the account and informing us so that we can continue to support and care for your daughter.

    If you have any further questions or concerns, please do not hesitate to contact us.

Lake Behavioral Health is NOT a BBB Accredited Business.

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