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Business Profile

Urologist

First Urology, PSC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urologist.

Complaints

This profile includes complaints for First Urology, PSC's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Urology, PSC has 23 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw ******* ******* ** on 4/25/24. I had a ****** ***** in March. the NP did not have a clue about any of the unreliable info that we discussed. During this conversation, I discovered that the med list that he had was about 15 years old. when I mentioned it, he didn't care and didn't want my new med list. when I went to check out, I mentioned this to the woman checking me out. I told her that I was glad that they didn't get my copay at that time and that I would not be paying for the reasons mentioned above. in late may or early June, I received a bill and called the billing department. I gave them the same info and someone was supposed to call me back. no one ever called me. on July 1st I received another bill and it still said that I owe $30. clearly they haven't done anything about my complaint. I am seeking that they write off/forgive the copay.
      btw, I'm a retired pharmacist and that why I knew that the NP's information was faulty. I did not mention this to the NP but I did mention this when I checked out.

    First Urology, PSC is NOT a BBB Accredited Business.

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