Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dog **** to the VETCO total care inside of the Petco store. I explained to the tech that my dog was 9 yrs old and that I would like a senior dog blood panel ran to just check on his overall health status a little better. She agreed that it would be good and proceeded to take him in the back to get the labs drawn. After twenty mins or so she came back and said that they could not get the blood needed and gave me a bottle of trazadone 150mg pills and proceeded to tell me he would have to be brought back for another appointment . This was still the tech and she instructed me to give my dog three of the 150 mg tablets the night before and three 150 mg tablets the day of his next appt . When exiting I was given a price of approx $80.00 for the visit but I did have a coupon to save $20.00 on the first visit that I asked to use. I did ask what I was being charged for since my dog do not even get any treatment. The girls that were working were very rude and told me it was for the prescription.
  After going home and looking into the medication and the attitudes of the staff. I questioned if I even wanted to take my pet back there. This seditive dosage is very high, my dog is 90 lbs but I did not feel comfortable giving him a seditive to then have to carry his 90lbs back into the vet again. Any time I have ever taken a pet to any vet they have always put a muzzle on them because they are unsure of what any dog may do in a uncomfortable situation. My dog is not mean at all and I have never had to refrain him from being aggressive to anyone. But as I said he has always been muzzled at other vets just as a precautionary measure and I have no problem with that being done for safety reasons. This VETCO did not muzzle him and I don't think they really tried to get the blood sample. I didn't even see or talk to the vet at all. Then they denied my chewy order for flee and tick prevention & dewormer. I want a refund and someone to call me regarding the unprofessional staff.

  Business Response

  Date: 06/16/2023

  Hello,
  
  Thank you for bringing this to my attention. I apologize
  for the inconvenience caused and any frustration you may have experienced. I
  understand that you have concerns regarding your recent visit and I assure you
  that I am committed to resolving them as soon as possible.
  
  I am sorry that I have been unable to connect
  with you as I keep receiving the following message when attempting to make contact at 502-216-1521 (The person you are calling cannot accept calls at this time. I apologize for any inconvenience). I will continue to make every effort to reach out to you until I have spoken with you. Rest assured that I am doing everything in my power to resolve
  your concern.
  
  Thank you for your patience and understanding.
  
  Best regards,
  

  ********