Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing Piece was my billing company (for my speech therapy company) since May 2021 to December 2022. In this time, unbeknownst to me, until I switched to another company, they have done a lot of unethical things.They did not get plans of cares signed by doctors. Not sure how they were able to obtain authorizations from ******** companies - all of which puts them out of compliance.Then they did not follow up on claims for me to get paid. They were slow in responding and doing what was needed thus surpassing the timely filing timeframe - in which case, I lost lots of money. No skin off their back but a lot of money was lost on my behalf. Claims that were denied were not appealed or resubmitted for payment. My current company is doing everything they can to recoup what we can. When they came on board there were old claims from the ****** prior which they claimed they would handle but they never truly did - we had hour long meetings about unpaid claims and then nothing was done to follow up.While my new billing team followed up on issues we were informed of other unethical things done with other companies who bailed out from working with them as well. Meaning, this is a pattern. It was the best decision to walk away but I refuse to pay them anymore since they caused my company to lose thousands of dollars.They are trying to recoup the remaining money owed to them for billing through December 2022 with a collections agency but given the damage they have done to my company I refuse. Additionally upon transferring to a new ****** they were not compliant and refused to assist the process so I went without payment for ***************************************************************************************** to get paid. I'm thousands of dollars behind on being paid due to their lack of cooperation in parting ways - it could've been so much smoother than it was.

  

  Business Response

  Date: 05/25/2023

  Hello,

  Our response and supporting documents have been attached.

   

  Thank you,

  *************************

  VP of Operations