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Business Profile

Heating and Air Conditioning

Century Heating & Cooling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed to properly diagnose my furnace issue and charged over $655 dollars for a "repair" that didn't fix anything.Missed two appointments for them to come inspect what the problem was after their "fix" didn't work.After troubleshooting and diagnosing myself I found the problem to be a less than 5 dollar capacitor. I reported this to them and they ultimately told me to get bent.The sold me an incorrect diagnosis, an overpriced part I didn't need, and never came back out to remedy my complaints.Beware of this unprofessional service.I have each of our email correspondences screenshots, but the length of them all combined goes over the 5mb limit.I have made an unlisted ******* video scrolling through the conversation.**************************** I have also combined the screenshots into a pdf that can be downloaded from my dropbox.*****************************************************************************************************************************

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on March 23rd I orderd a Genrac generator from Century Heating and Cooling .I was told it would be 6 months before they would get one. I waited six months, On Oct. 5th I called too find if he knew when my generator would be in. He told me he couldn't install it because he isn't A licensed electrician in ****** county. I put **** dollars down. I have called him three times to return my check. He keeps telling me he will mail it to me but hasn't done so.

Century Heating & Cooling, LLC is NOT a BBB Accredited Business.

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