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Business Profile

New Car Dealers

Chariot Fresh Start Auto Sales dba Chariot Pre Owned Auto Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car after being told a SPECIFIC problem (tcm), had a check engine light on which is what they told me it was on for. So while I was away while my boyfriend was looking it over, I did a little research because they told me theyd drop the price $1,500, so I wanted to know what I was getting into before I made this purchase. The *** is under warranty for the year of my car for another couple of months, and a few more miles because **** was not aware which all vins it was an issue for. I took my car to a **** dealership to get the specific test, found out it is not the part that is malfunctioning and now am stuck paying an arm and a leg for diagnostics because **** is the only one that can determine if its the pcm or ecm. If I had known about this, i would not have made this purchase, those are much bigger issues, one of them being a safety issue and I am appalled at the denial of knowledge and ridiculous behavior when I was upset, so i hung up the phone and took time to cool down before calling back, because I did not want to be rude or say anything out of line. When I called back, the receptionist told me she left a message for ****, which is who I spoke to , and he never returned my call.

    Business Response

    Date: 09/14/2024

    ******* ****** knowingly bought a vehicle that was sold as is as shown and was aware of any issues the vehicle had. After speaking with *******, the stem of the issue came from her treatment that she received from the **** dealer where she took her vehicle to get serviced and will not install the part that she ordered her vehicle. As a one time courtesy, we are installing the part that ******* ordered for her vehicle to fix the issue. She has since dropped the vehicle at off at our dealership to get the repair completed. The issue seems to be resolved.

Chariot Fresh Start Auto Sales dba Chariot Pre Owned Auto Sales is NOT a BBB Accredited Business.

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