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Business Profile

New Car Dealers

H E McGonigal Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint has not been resolved. The dealership hasn't even acknowledged that it was placed. They still have possession of the vehicle, today starts week 8. Two full months and they haven't done anything to address this complaint or the others that I have made. pring, while driving, a tire popped. I was shocked to find out that the car had been sold to me with a broken wheel which had been previously welded together. Something that McGonigal failed to alert me of at the time of purchase. That cost $628. This month the transmission went out. Mcgonigal told me the car had a bent axel and bad struts. They tried to charge me for everything citing a deer accident as the cause. I got my insurance involved, and they said the vehicle was sold to me with a bent axel, deer had nothing to do with problems. Checked on the vehicle today and they have now added bad shocks and a drive shaft to the list of parts needed. Another set of problems that McGonigal failed to alert me of at the time of purchase. Mcgonigal unethically labeled vehicle "certified pre-owned" and then sold it to me for top dollar with a bent axel and broken wheel, bad struts, bad shocks, and an awful paint job. Failed to give me complete transparency of the issues with car.

    Business Response

    Date: 06/14/2024

    Dear Better Business Buruat,
    Thank you for bringing this matter to our attention. We take all customer concerns seriously and strive to address them promptly and fairly.
    Upon reviewing the case of ********************************* vehicle purchase, we found that the customer had experienced an unfortunate accident subsequent to their purchase. While we sympathize with any inconvenience or distress caused by such incidents, it is crucial to note that the damage to the axle and rim could have occurred during the accident and subsequent usage by the customer.
    Our records indicate that the vehicle underwent a thorough inspection prior to the purchase, where it was found to be in satisfactory condition. However, given the unforeseen nature of accidents and their potential to cause damage to vehicle components, we cannot assume liability for damages that occur after the sale has been completed.
    Nevertheless, we are committed to customer satisfaction and are willing to work with ***************************** to explore possible solutions. We encourage them to provide any additional information or evidence regarding the condition of the vehicle at the time of purchase, which may help us reassess the situation.
    We value our reputation for integrity and fairness in all our transactions and remain dedicated to upholding the highest standards of customer service. Please do not hesitate to reach out if you require any further assistance or clarification regarding this matter.
    Sincerely, 

    *************************

    General Manager 

    McGonigal

    Customer Answer

    Date: 07/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    This complaint has not been resolved. The dealership hasn't even acknowledged that it was placed. They still have possession of the vehicle, today starts week 8. Two full months and they haven't done anything to address this complaint or the others that I have made. 


    Regards,

    *****************************


    Business Response

    Date: 07/16/2024

    Good morning,

    This vehicle was purchased by McGonigal out of a dealers inventory.  It then gets inspected by a third party.  McGonigal then inspected it once it arrived.  It was not bent then.

    Business Response

    Date: 07/18/2024

    This vehicle was purchased by McGonigal out of a dealers inventory.  It then gets inspected by a third party.  McGonigal then inspected it once it arrived.  It was not bent then.

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my vehicle to them for service under their Lifetime Warranty claim. They called me asking for service records for things like spark plug changes and differential flush. They claim that i shouldve kept up with those things according to my owner manual. Only problem is both of those items should have been done before i purchased the vehicle. I purchase the truck when it had more than 100k miles which is when those two items shouldve been completed. Today it has 119k which is less than the next mile stone of 120k. They want full price for the repairs, I pointed this out to them to no avail.

    Business Response

    Date: 08/12/2024

    *************************, the ** of McGonigal, left a message for *******

    Business Response

    Date: 08/13/2024

    *************************, the ** of McGonigal, left a message for *******

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    the problem has not been resolved and they said i was cursing at the attendant that again is another lie. I was upset but i do not swear at people.

    I was told when I first brought the car in that they would send it to ****** and if i had any more problems to bring it back in and they would take care of it again not true it has been 3 months and i am stuck with a lemon

    y did not have a car at the time but that they would work on it.Dec 4th called the dealership was told they could not do anything unless i came up with more money. Dec 5th my lights came back on on the car. Dec 7th car cut out twice and my key fob would not work on car panic horn goes off and i can get it to stop. Dec 10th coming home from upland a different set of lights come on my dash. Dec 11th I called off work because In did not trust my car to get me there. Dec 11th spoke to attorney *********************** and was told that the lemon law only refers to new vehicles. Dec called ****************** to get the car in I can take it in on the 15th.I have dates and pictures this is only a brief description of what is going on

    Business Response

    Date: 01/03/2024

    In reference to this customer ************************* on the ******* She was in for service on the following dates 9/19/2023, 10/2/2023 and 12/15/2023
    On 9/19/2023 the complaints were as follows check engine light, corroded battery terminals, driver window stops midway up. 
    Repairs completed on complaint 1 for the check engine light : no repair we could not duplicate and the system had zero codes.
     Complaint 2 repairs made replaced the battery terminal. 
    Repair for complaint 3 replaced master switch and left front window regulator/motor.  This cost us $607.44 that we took care of on her behalf outside of fixed recon

    On 10/2/023 the complaint as follows  brake light is flashing, check engine light is on , front window will not go up.
    Repair on complaint 1. no active codes for anything brake related even though the light was on tested modules checked brakes ect. Cleared code and test drove the vehicle for 108 miles and the light and codes did not return. 
    Repair for complaint 2. Again,no codes and could not duplicate a concern test drove for 108 miles and nothing returned. 
    Repair for complaint 3 : PARTS WARRANTY FROM PARTS COUNTER TICKET **** DUPLICATED CUSTOMER CONCERN OF LF WINDOW FAILING TO GO UP.LF WINDOW ONLY ROLLED UP APPROX 2 INCHES AT A TIME. LF WINDOW SWITCH FAILED TO PROGRAM. CUSTOMER STATED REGULATOR/MOTOR AND LF WINDOW SWITCH WAS ALREADY REPLACE. VERIFIED CORRECT UPDATED PART NUMBER FOR WINDOW SWITCH.  FOUND TSB 07-152-19R REGARDING POWER WINDOW SWITCH CHANGES. FOUND PART NUMBER FOR 14'OUTBACK WINDOW SW LISTED INCORRECTLY IN TSB. CONTACTED TECHLINE FOR MORE INFORMATION AND IF FRONT WINDOW SWITCHES SHOULD BE REPLACED AS SET. TECHLINE VERIFIED LF WINDOW SW AND REG/MOTOR PART NUMBERS. TECHLINE ADVISED TO VERIFY REG/MOTOR INSTALLED CORRECTLY. FOUND NO ISSUE WITH HARNESS BETWEEN LF WINDOW SWITCH AND MOTOR. VERIFIED POWER AND GROUND AT WINDOW SWITCH. REMOVED AND INSTALLED LF REGULATOR AND MOTOR AND BOTH FRONT WINDOW SWITCHES.  LF WINDOW PROGRAMMED WITHOUT ISSUE AFTER SWITCH REPLACEMENT. PARTS WARRANTY FROM PARTS COUNTER TICKET **** FROM 9/27/23.  Cost on us outside of fixed recon $41.65 
    At this point we sent the vehicle to ******************* ( i have no documentation from them)

    On 12/15/2023 
    Prior to this appointment when ****** called she was advised to take this car back to ****** where they have the proper equipment and techs to perform diag and work on this vehicle and that i could discuss their findings with their service manager to see if we could assist. She persisted that its not safe to drive and would NOT be doing that. So we set her appointment up and when she arrived the complaint was all the lights were on in the dash. When we went to write up the vehicle no lights were on no codes were set. We again advised it was in fact safe to drive and to take it back to ******. Without hesitation ****** was yelling and cursing at my advisor demanding a car to take home. We advised her there is no loaner option for her and to again take her car back to ******. She refused and left her car here and stated that this car is not her problem, it's our problem . We did no repair customer is welcome to come and get the vehicle.

    Customer Answer

    Date: 01/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    the problem has not been resolved and they said i was cursing at the attendant that again is another lie. I was upset but i do not swear at people.

    I was told when I first brought the car in that they would send it to ****** and if i had any more problems to bring it back in and they would take care of it again not true it has been 3 months and i am stuck with a lemon



    Regards,

    *************************


H E McGonigal Inc. is NOT a BBB Accredited Business.

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