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Business Profile

Furniture Stores

Lehnen's Furniture & Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to return the leather couch that I purchased and I'm getting the run around . The receipt says no refunds or exchanges. I would be willing for the to come and get it and to pay a restocking fee.

    Business Response

    Date: 05/30/2023

    I wish to return the leather couch that I purchased and I'm getting the run around . The receipt says no refunds or exchanges. I would be willing for the to come and get it and to pay a restocking fee.

    The customer was made aware of our policy they signed that ALL SALES ARE FINAL in her phone call to the store.  It was explained that we do not deal in used furniture, and since the sofa had been delivered to her home.  She had waited for three days to decided she didn't like it.  She called once and was told the policy.  She commented she didn't sign it, but she was with her husband when the purchase was made.  Then she called back and demanded the last name of the person who answered the phone.  We do not give out that information.  In the end we did up pick up her sofa and printed a refund check.  She did not want to pay the restocking fee, so she chose to pick out another sofa and use the in-store credit against the new sofa.  I feel we went above and beyond to satisfy this customer issue.  We set aside our policy and allow her sofa to be returned.  We now have a sofa that cannot be sold as new.

     

Lehnen's Furniture & Mattress is NOT a BBB Accredited Business.

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