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Business Profile

Hair Salon

Victoria LeVine GLAM Hair & Makeup

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife needed a makeup artist for our wedding. My wife paid this company $200 as a deposit. The company and my wife were in communication for several weeks to set up an initial makeup trial. On three separate occasions Victoria delayed performing services, after receiving a $200 deposit. With one week left before the wedding and still never receiving services, my wife and I wanted to use a different make up artist that would actually show up and perform the service, because apparently Victoria is either too busy or consistently unavailable to work during times that are shown to be available in her scheduling app. We asked Victoria for a refund of the $200, since she cancelled the initial scheduled appointment 3 times in a row. Victoria told us that Due to the proximity of the event date, we cannot provide a refund. There were no contracts or anything in writing that stated refunds cant be given if it is close to our wedding date. We believe that Victoria has scammed us out of $200 by intentionally refusing to provide service after receiving payment, and refusing to refund our money for a reason that doesnt make any legal sense.

Victoria LeVine GLAM Hair & Makeup is NOT a BBB Accredited Business.

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