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Business Profile

Property Management

KCB Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease was fulfilled in May of 2023, all rent had been paid. I was billed a month later for ***** rent and a cleaning fee as well as several late fees. The company was going to give me credit for my rent that was due in May for allowing them to keep my damage deposit. I then received a notification several months later that a collection had been added to my credit report of $1,459.82. This included late rent that was never credited to my account and several additional charges for several more services that the company is claiming was rendered such as carpet cleaning and carpet replacement. I was never notified of these bills or services, I tried on numerous occasions to reach out to the company leaving voicemails, emails and text messages. The company did speak with me one time sending me a bill to show that they had credited me with the rent but was still charging me late fees as well as the additional cleaning fees. I asked the lady I spoke with to please speak with a manager, and I was told she would call me, and she never did, I called back over 4 times that same day and was sent to voicemail each time. I have a copy of my bill inside of the renter portal app, and I have a copy of the bill they emailed me upon request after I asked for them to send me proof of why I was being charged. Both bills state two separate things. Neither bill have the same amount. The bills do not correspond with what they are stating and unfortunately, I am dealing with a derogatory statement on my credit report.

KCB Property Management, LLC is NOT a BBB Accredited Business.

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