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Business Profile

Property Management

Management Advantage, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased this unit from management advantage and upon moving in quickly realized it had bedbugs. After contacting management advantage they sent Reliable, a local exterminator. They treated the unit and upon talking to him he said this unit had been treated multiple times in the past. I immediately wanted out of my lease so I contacted management advantage and talked to ****** who is in charged. Verbally and via text she assured me all fees paid so far would be reimbursed. After two weeks they changed their mind and only offered to refund me a fraction of the money.

    Business Response

    Date: 08/15/2024

    The unit ***** leased had previous evidence of bed bugs.  We took all precautions and had the unit professionally treated BEFORE move in.   In addition, we replaced the carpet/flooring.   Once reported, we immediately contacted pest control to return and treat again.  We also stated we were willing to let him out of his lease.   However, he did make the decision to stay in the unit through treatments to ensure his belongings were clear of the bugs before moving on to another location.   We did agree on July 31st to refund the fees to date.  July had been charged to the account, which was a partial month from the date of move in through July 31st.   He is now asking for August rent to be refunded as well.   That was not the agreement.   In addition to the July rent credit, we have also put him up in a hotel on the treatment dates, so that he had some place to go for the 4 hour wait period after treatment.   We are, and have been, actively dealing wit the issue and trying to help the tenant.   Please let me know if you have further questions that we can answer regarding this.   Thank you,      

    Customer Answer

    Date: 10/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    Ive attracted the message in writing that you told me Id receive my august rent refund as well as my deposit back. This was discussed multiple times and you agreed. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    ***** ****


  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our washer/dryer combo hasn't worked in 3 months. They are unable to fix it and the landlord has refused to remove it. Washer/dryer is included in our lease. They are in violation and refuse to do anything. I've been in contact with lawyers seeking consultation on what my rights are as a resident. Information I have found on in.gov that they have 1 week to fix issue. It's been 12 weeks.

    Business Response

    Date: 11/29/2023

    I will have documentation and full response sent on this tomorrow 11/30.  Thank you!    ****

    Business Response

    Date: 11/30/2023

    Please find the 3 attachments.    The Washer/Dryer unit was not extremely old and the decision was made to try and make the necessary repairs.   A new combo machine is very expensive and the issues were with the washer only.  Should not have been a need to replace the entire unit.    

    Work order History with Notes -  please see the description and dates.   Our maintenance first responded (right away) determined parts needed changed out.   This was done, but still wasn't working properly.  We needed a subcontractor to come fix.  ************************* HVAC Appliance Repair came.   Diagnosed, but  he wasn't comfortable working on the unit.    We then called A Step Above.   See detail attached from that subcontractor regarding the whole experience with this tenant and fixing this unit.     Parts were ordered from GE and did take some time to get in.  They were installed and there was still an issue with the unit.   GE and the subcontractor were both stumped at the problem.   At that point, we removed the unit and brought back to our office and replaced with a brand new unit.  

    **On Oct 10th, we spoke with the tenants, empathizing with the situation, we gave them a generous credit of $200 for the inconvenience.   Also attached is a copy of the tenant ledger showing that credit given. We did everything we could to rectify the situation for the tenants.   As we acknowledge this was an inconvenience and took longer than we had hoped, the washer is not an essential item.   We continued to work on the issue until final resolution.   

    Please don't hesitate to reach out with any questions regarding the information provided.    Thank you, ****

Management Advantage, Inc. is NOT a BBB Accredited Business.

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