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Business Profile

Real Estate

Spencer Childers Real Estate, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a phone call today from an unknown number. My phone listed it as Spam Likely. The caller left a message and introduced herself as ***************************** now ******. She said she was a previous homeschooler and wanted to reach out to other homeschool families and let them know she was a realtor should we ever need her service. I called her and left a message and inquired how she received my name and number and that she did not have permission to solicit me and to not call me again. I also told her that her number was listed as Spam Likely so others must be reporting her as well. She then proceed to call me back and cuss me out for telling her to not call me again despite the fact that she used a private contact list to solicit for business. I then text her and told her I had already told her she does not have permission to contact me and again I do not know how she got my name and number. She then proceeded to tell me she received my contact information from an area homeschool group she was involved with She has since called me a third time today. I have blocked her number and explained that she has no permission to call me or communicate with me. I made that clear at 11:01am this morning.

    Business Response

    Date: 12/06/2022

    In regards to this complaint: 

     

    I was notified of this situation on the same day the complaint was filed. I immediately called *************************** and confirmed what had been posted online in regards to her experience. We do have agents' prospects for business but under no circumstance do we ever suggest the agents communicate with someone after they have asked not to be called or contacted again. I apologized to ******* several times on the call and felt the call ended professionally with her and I having a mutual understanding the agent was wrong in her communication. We have since terminated our relationship with the agent who conducted this call. This was not acceptable to us. 

     

     I apologize for her experience. 

     

    Please let me know if there is anything else I can do. 

Spencer Childers Real Estate, LLC is NOT a BBB Accredited Business.

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