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Business Profile

Storage Units

Promenade Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My storage unit has a mice infestation and I have been complaining about this since May 2024. They have been really slow to take action and when they do it doesnt seem to be enough. An exterminator has just come out for a second time, Nov 2024, and several boxes were out of poison. It should have been checked much sooner and I had asked for that. I have had glue traps in my storage unit from the beginning and in May I picked up over 20 dead mice. Then again around September I picked up a bunch. I have been informing the office through all of this and frankly I am discussed. I imagine many of my things at ruined. Back in May I asked that the units next to mine be notified and to my knowledge this has never been done. They have to be in the other units for me to be having such a big issue. I am frustrated and grossed out and sad that many things may be ruined and if I am able to keep anything I will need to spend hours cleaning. And for this I am paying for storage.The desires solution is more than one which isnt an option below. The desired solutions is repair, replace, resolve the issue and refund. Also, they should be letting other people know so there stuff isnt ruined.

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