We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

JR's Towing & Recovery Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my car got towed and i drove off hearing noises but didnt think much of it until i saw under my car the dented radiator and loose piece dragging on the ground.

  • Initial Complaint

    Date:10/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed in the early morning on Friday, October 27, 2023 at 2:45am per the ************** ****************** I was going to get it That same day but by the time I had gotten everything else taken care of I decided to wait till Saturday, the following day since I had to run to the ***************** to get the paperwork/card for the tow company since **** had put a hold on my vehicle. Once I had gotten to the Towing Company I had to call the number that they had listed for after hours (It was Saturday and they're closed on Saturday and Sunday) and the guy that I spoke to said that he'd have someone there in about 45 minutes and told me that the bill was $345, but the guy who showed up and I dealt with charged me $365 and it was cash only which when you look them up it says the accept credit cards but they said cash only. ************** has put a cap on what the towing companies can charge people due to price gauging, but it was only for vehicles that were towed from **************. According to **************, ********* current (July 23, 2023) Code of Ordinances Sec. 38-256(a) States that Maximum Towing Fee-No Special Equipment $85.00, My vehicle didn't need anything extra to be towed. Sec. 38-256(a) Maximum Fee Tow Service Charge For Arrival On Scene In Response to Request by Police $35.00, Sec 38-256(b) Maximum Fee To Retrieve Vehicle At Night /After Hour From Tow Service $45.00, Sec 38-256(c) Daily Maximum Fee for Tow Service to Store Vehicle (which by law can't tow companies can't start charging you a storage fee until exactly 24 hours after they tow it. So I figured I would have to pay around $200 or just a little more but not much but I was completely WRONG! I was charged $125 for towing, $5 for mileage, $65 for administration fee ($65 just to write the ticket up?) $45 for some additional fees which I'm not sure what that is but this company did not use nor need to use anything special to tow my truck because I watched the guy hook it up. $60 for storage, and $65 for after hour fee. CRAZY! SOMETHING NEEDS DONE

JR's Towing & Recovery Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.