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Business Profile

Pawnbroker

Cash Indiana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for Cash Indiana's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cash Indiana has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Listed business sold me a defective item and is unwilling to resolve the issue with a refund or exchange. Date of transaction 11.26.2023 in the amount of $86.00 for a certified used Apple Pen in which the establishment had for sale. This was a Christmas present and was recently discovered that the purchased Apple Pen was defective as it is not able to be charged and it is inoperable. 12.28.023 attempted to exchange the item at the place of purchase and ******* informed me that nothing can be done without a receipt, not even an even exchange.

      Business Response

      Date: 01/12/2024

      At Cash Indiana **** our corporate return policy allows for a full refund within 7 days with the original receipt in cases of defective
      items. Additionally, during the Christmas season, we extended the return window to 7 days from Christmas Day for items purchased as Christmas gifts. The
      original sale receipt is crucial for locating the exact sale transaction in our database.

      Upon reviewing our surveillance video with audio on the day of *************************************** return, ******* adhered to our policies. He explained the
      challenge of locating the sale without the necessary original receipt but did not explicitly refuse the return. Instead, he conveyed the
      difficulty in finding the sale based on the information provided verbally by ************************************

      Pawnshops, as mandated by law, diligently track make, model, and serial numbers for all acquired items. Unfortunately, without the receipt or
      the serial number showing up in our database, locating a specific sale becomes extremely challenging. Following *************************************** return request, we searched and
      identified two different sales for Apple Pencils around the date provided by ***********************************. One sale was on 11/25/23 (Sale# ******) for a ************* Pencil in the amount of $64 and was sold to ******************************. The other sale was on 11/24/23 (Sale# ******) for a ************* Pencil at $28.04 and also had ******************************
      as the purchasing customer. Our records show no other Apple Pencils sold or in the amount of $86.

      We are willing to process a return or exchange for a defective item as long as it aligns with our sales return policy.  I have attached the Corporate Return Policy Sign posted in the store and also the Two Sales Receipts as evidence in this case.

    Cash Indiana is NOT a BBB Accredited Business.

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