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Business Profile

Foods

American Licorice Co Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foods.

Complaints

This profile includes complaints for American Licorice Co Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Licorice Co Inc has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 of a candy from this company on Sunday April 2nd. I also sent the link to a friend after to order it as well. I received an email showing they received my order and would let me know when it ships. I then received an email on Thursday April 6th stating they were running behind and my order should ship by the Tuesday coming up if it had not already shipped out. I never received anything stating its been shipped. I then was told by my friend she received her product on Tuesday April 11th. I emailed the company asking if they could help me figure out why mine had not shipped and help me to get it shipped out. No response. I emailed again on Thursday April 13th asking for a response and some help. No response. I also called on Friday April 14th for some assistance and left a voicemail with my order number and my issue. I never received any response again. I have checked and I have been charged as well for the candy on the 2nd. I would just like my order shipped to me please as soon as possible

      Business Response

      Date: 07/10/2023

      This order was placed on April 2, 2023

      Fulfilled April 18th, 2023 and delivered April 21, 2023 Tracking and Delivery number 9405511206214794002189 (USPS) 

    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/3/22. I received my order confirmation on 12/3/22. The email confirmation stated that it takes 1-5days to process the order and around 5 days to receive my order. My order still have not shipped. I have emailed the company twice and called twice with no response from the company. I want to know why this is taking so long to ship my order. They certainly did not take long to charge my credit card, as the charge noted on my credit card was 12/3/22. At this point I want a refund put back on credit card. I will never deal with this company again

      Business Response

      Date: 07/10/2023

      This request has been resolved. The customer had issued a chargeback on 12/20/2022

      A chargeback totaling $67.12 was resolved in the customers favor
      Evidence for the dispute was submitted on your behalf on January 15, 2023 at 6:00 am. The customers bank sided with them.

      This refund was issued back to the consumer. 

    American Licorice Co Inc is NOT a BBB Accredited Business.

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