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Business Profile

Boat Supplies

Everything Pontoon.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on 7/26/23 pontoon ladder, putting it together noticed it was defective and not lining up which could cause harm to fingers or toes when getting in or out of the water. First emailed to see how to return defective ladder on 8/9/24 by email, tried contacting by email several times, left messages on phone no response until 9/20/23 owner said to ship it back for refund. Shipped at my expense 9/29/23 Everything pontoon received it 10/5/23. No refund reached out by emailing and calling. 11/21/23 owner called, was very rude and said he would have his worker put it together to see if it is defective. Never contacted me again or refunded. Contacted Paypal and our credit card company and due to his lack of responding in a timely matter, I am out the cost of the ladder $299.99 that was returned and shipping $34.80. I had purchased a table for our pontoon prior to purchasing the ladder and had no issue. Will NOT buy anything from this company again.

    Business Response

    Date: 04/14/2024

    Customer sent ladder back.  Nothing was wrong with the ladder other than customer didn't complete putting the ladder together.

    Customer didn't receive refund from us, but did from paypal because she filed a complaint with paypal claiming damage to the product and paypal refunded her what she paid.

    She should have been charged a 25% restocking fee as there was nothing wrong with the ladder. 

    Not sure why she is contacting you as all has been taken care of and she was refunded already

    Customer Answer

    Date: 04/18/2024

     I am rejecting this response because: We did not finish putting together the ladder as it was not lining up correctly. Owner asked me to send it back for refund. I did and cost me $35.00 to ship it back. No response when ladder received until 1.5 months later. Then said he would have one of his workers put it together to see. No contact after that call 11/21/2023.

    I never received refund from paypal. I tried filing with Paypal and you can see the history below still processing.

    Case History
    Feb 23
    You filed an appeal
    Feb 23
    The case was closed as this transaction is ineligible for PayPal Purchase Protection.
    Jan 14
    You filed the case

     

     

Everything Pontoon.com is NOT a BBB Accredited Business.

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