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Business Profile

Casino

Hollywood Casino & Hotel Lawrenceburg

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromKim N

    Date: 02/16/2024

    1 star
    My complaint is against hotel front desk employee by the name of Deborah, who upon checking in rudely informed us we will not get the room we reserved, and they are not Las Vegas, and they don't run their hotel like them. They do not guarantee the room you reserved and it is what it is (those were her words), I told her no one wants to hear that attitude when they are paying their money and she looked at me and said you don't have to stay here. We were stuck so we accepted the room, after our stay I called front desk to make a complaint with management and was told she is a supervisor to my surprise due to her rude customer service. She then gave me the name of the hotel director Aubri St. P***** who I lvmm asking for call back, and after a week still have not heard anything. So I am voicing my complaint in reviews. The casino and the hotel staff employee's were great, but I was very shocked at the rude treatment from what is supposed to be management by all people. Also there was a stink bug on the ceiling of our room and a small bug on one of the beds.

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