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Business Profile

E-cigarette Liquids

Vape 765

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-cigarette Liquids.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would not exchange because I would not Apologize to the employee said I was rude which I wasn't not a reason for not returning or exchanging my ***** devise because if was defected I HAVE MY Receipt

    Business Response

    Date: 09/20/2024

    THE CUSTOMER THAT COMPLAINED HAS BEEN A CONSTANT PROBLEM IN OUR STORE. NOTHING WE DO IS SATISFACTORY FOR HER. THE DAY IN QUESTION I WAS GOING TO DO THE EXCHANGE BUT SHE CAME IN AND WAS VERY NASTY AS SHE IS WHEN SHE COMES IN ON SATURDAY SHE ALMOST HAD ONE OF MY EMPLOYEES IN TEARS BECAUSE OF HOW SHE TALKS TO PEOPLE. I ASKED HER NOT TO SPEAK TO ME OR MY EMPLOYEE THE WAY SHE WAS AND SHE SAID SHE WAS 65 YEARS OLD AND CAN TALK TO US HOW SHE PLEASES SHE CONTINUED TO BE NASTY AND I TOLD HER I WASNT GOING TO DO THE EXCHANGE. PER OUR EXCHANGE POLICY I AM NOT SUPPOSED TO DO THE EXCHANGE BUT BECAUSE SHE'S A REGULAR CUSTOMER I TRIED TO THE RIGHT THING. AFTER I TOLD HER I WASNT GOING TO DO THE EXCHANGE SHE LOOKED AT ME AND YELLED F**K Y** B**** AND CALLED MY EMPLOYEE A CRYBABY AND HURLED VERBAL ASSAULTS ON HER WAY OUT THE DOOR. I HAVE ATTACHED OUR RETURN POLICY WITH THIS RESPONSE. 

  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One week ago I purchased a vape device 4 days later it malfunctioned and will not turn on. I went into the store to ask for an exchange. They said no because I dont have a receipt. I did not ask for a refund I asked them to stand behind their merchandise and exchange it because it was defective. The two employees laughed in my face.

    Business Response

    Date: 04/03/2024

    Per our stores Return Policy, it states that "Customers must try out their product in the shop, if something is wrong in the store we will exchange the product for some Equal or Greater Value." As well as she didn't have her receipt with the item during the return and we need the Receipt for Every return or Exchange that we complete. Our Return and Exchange policies are all posted throughout the shop. Each company when it comes to Equipment has their own Return Policy and the devices all should have a warranty card in the box, or a way to Authenticate the product online. 

    Customer Answer

    Date: 04/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    The policy of checking the device before leaving the shop was the only sign posted about returns or exchanges. That is useless being that the device stopped working 4 days later. No signs or information was posted about requiring a receipt to exchange a defective device. There was also no warranty card in the box for the device. 

    Regards,

    ***********************

Vape 765 is NOT a BBB Accredited Business.

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