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Business Profile

Used Car Dealers

Indy Auto Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle here almost a year ago. When I got my paperwork emailed to me there was an extra $3290 tacked onto my loan amount. When I questioned the owner, he told me that was a bumper to bumper warranty. I said I never agreed to buy that and would like a refund. He said that was fine as it was less than a day after I purchased. He sent me a picture of the warranty that was voided and told me the $3290 would be applied to my loan. I followed back up when it still hadnt been applied and he assured me it would be and he would send me copy of the receipt. I still have not received a receipt; nor has the amount been applied to my loan. And no I cannot get a response from the owner or dealership.

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Indy Auto Connection on november 21st. They gave me a paper plate that expired on the fifth of January. I have gone up to the *** twice to try to get my registration done and a plate. My plate is now expired as it is well past the legal 45 days. I have late fees from the *** now and am driving around on an expired plate. The b m v is not willing to provide me with another paper plate. I called the dealership again to ask that they give me another paper plate until they finish the title paperwork and they refused. I asked them why the paperwork is so late they refused to answer. I would like help getting this issue resolved please.

Indy Auto Connection is NOT a BBB Accredited Business.

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