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Business Profile

Personal Protective Equipment

Digital Internet Xchange Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Protective Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased body armor from said company. The company well send a "your order is complete" email but I will contain no tracking information. None of the contact information for the company works. I never received my order.

    Business Response

    Date: 01/18/2023

    Business Response Customer placed order on 12/1/2022 in which an automated response was emailed with order number. Our logistics teams mailed the order 12/2/2022. Customer called our office during lunch twice on 12/8/2022 in which no message was left requesting a return call. Per tracking the order was delivered 12/9/2022 at 10:59 AM. We received the BBB complaint and after investigation, called to discuss details with the customer. The address was confirmed and when advising we have PDO from the currier this was delivered the call was disconnected by the customer. It is not clear if the customer disconnected the call or if the call was dropped by other means. This could be an issue with the timing of the currier during the holiday season. It is not un-common for delays this time of the year. We have all details and are willing to work with the customer should they want to discuss further. The number on our website is correct as well as the email for our sales team. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Spoke with a representative on the phone only after filing this complaint. Said representative called from a ************* phone number. Which I found to be odd, considering the company is listed on their website as being in "Loogootee, IN". The caller verified my address and stated the item was shipped. The only email I received from the company simply stated "we finished processing your order." There is absolutely nothing about shipping or tracking in the email. (I have the email and can upload if needed) A week after placing the order and never receiving any shipping information, I called both numbers listed on their website, numerous times, with no answer. The company claimed the times that I called but did not think it important enough to call back. I also attempted to utilize the website "Chat" feature numerous times with no response. I rep stated the package was delivered. I asked if the shipping information had proof of the delivery, due to not having any of the delivery information myself. The rep stated the delivery proof was simply "it was delivered." I have yet to get the item I ordered and seriously question if this is an actual company, due to all the discrepancies. Not to mention they have zero reviews on thier site and I can't find any information on the company anywhere. Business Response Response given via phone: ********* ******* Response taken via phone: *** ******* Ms. ******* states: At this point, the issue is with UPS as we have confirmation, which we forwarded to the customer, that the item was delivered. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) And with that response, that is all I or anyone else need to know about this company and it's customer service.

Digital Internet Xchange Group, Inc. is NOT a BBB Accredited Business.

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