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Business Profile

Gutters

Style-Craft

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not understand what is needed from me. Please clarify. My windows are under warranty. supposed to do with that. I want everyone to know about the bad response I rec'd from Style-Craft and Ply Gem windows. Please do NOT buy from them.

    Business Response

    Date: 10/25/2024

    In response to complaint ID# ********
    The windows were purchased 9 years ago. She called us on 5/13/24 explaining when she opened her kitchen window the bottom is falling out. It looks like string and plastic.  We sent one of our Project Managers, *****, on 5/15/24 and he adjusted a door that she was also having an issue with and looked over the window. The bulb seal on bottom sash is detached so it needs a new sash. We supplied her with a copy of her warranty and explained that the manufacturer ****** does not allow contractors to order parts and that the customer has to go through ******. We provided her with all the information we had and have not heard anything else from the customer. Her complaint seems to be with the manufacturer ******.

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