We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Greg Hubler Buick GMC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their manager **** blatantly lied about my title being in transit. I have a laundry list of texts regarding the situation & will be happy to upload them should you people try to lie. At any rate since 10-27-23 buying their **** Hummer, me being a decent person gave them the benefit of the doubt regarding my title arriving. The plate that was put on this vehicle expired early December 2023. I questioned **** in a very nice method multiple occasions via text. He continued to tell me it was on its way these titles take a long time crossing state lines. Finally Id had enough and told him this does not add up-2.5 months later. **** then proceeded to tell me he was going to check again. He doesnt respond after telling me he would have an answer yesterday. so I again push for an answer today. He now states that he talked to his title clerk ****** today who informed him I wouldnt be receiving a title after he lied about it to me since December-telling me its because its an intrastate deal to be patient. Today he says hes new to the state and doesnt know how it works but insists if I go to the Secretary of State today, everything should be good to goI go and they tell me that is absurd and they dont have a clue of what this guy is talking about. After speaking to ****** who cant answer my questions, she then Has the A2 manager call me-who ACTUALLY handles titles. The manager for A2 informed me the dealer dropped the ball. There is a sheet with a barcode that was to be presented for me to give to the *** office to actually get my plates. A title would NEVER be arriving due to a change in the title law. The dealer was to give me this paper when I purchased it. Instead I was lied to about that. Now ** expected to pay late fees on top of driving on expired tags & losing $400 in wages because these guys lied? I requested a call from their GM who was supposed to deal with this, he never even bothered to call-At this point no thanks. I want $500 reimbursement NOW

    Business Response

    Date: 01/28/2024

    From the moment you brought to our attention your concerns about the title and registration, our team has been actively engaged in seeking a resolution. Understanding the complexities introduced by ********** new paperless title system, we immediately set out to navigate this change, ensuring that we adhere to all updated procedures while keeping your best interest in mind.



Greg Hubler Buick GMC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.