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Business Profile

Furniture Stores

Comforts of Home, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Original transaction completed 3/23/2024 with 2-3 month time frame quoted to complete delivery.-Required to pay 1/2 for order to be submitted. After a few days, price was updated to include an additional $100 charge that wasnt part of the original agreed upon price. -Fast forward, its almost 5 months later but the goods havent been delivered as originally agreed upon in 2-3 months. *** requested a refund but was denied more than once. The merchant has failed to reach out to me to provide additional info or updates. I went to store in June and was told itd arrive in July. On July 3rd, I visited again and requested refund. Instead I was told it wont arrive until end of august. I have yet to receive further update over the last month or a refund for failure to provide goods. They refuse to furnish goods or refund even though time frame is more than double the original quoted time frame. *** attempted to receive refund via credit card used but merchant isnt willing to work with them to issue refund for goods not delivered.-I have photo documentation. Might be able to complete upload via email. Please let me know if needed.

    Business Response

    Date: 08/06/2024

    Please see attachment for reply.

    Business Response

    Date: 08/09/2024

    We had tried to respond to the complaint against us at Comforts of Home on the website.  We were informed that it didn't upload.  Please find attached to this email our response.  Let me know if there is any other information needed.  Thank you.

     

    Have a great day.

     

    *************************

    Office Manager

    Comforts of Home

    Customer Answer

    Date: 08/12/2024

     I am rejecting this response because the merchant has failed to keep any communication in regards to this purchase. Please see attached where the credit card company has made contact but been denied for various "issues". Claim was initially filed with credit card company on May 20, 2024. The 60 day window to dispute is May 22, 2024. Attached is photo documentation for initial claim. I'm having issues uploading documents but can furnish photos for other three attempts with credit card company. There has been zero effort to provide updates. The transaction was competed with supervision of the store manager. I have not been contacted with the delivery date still unknown. This merchant is notorious for these types of "issues" since a majority of their business is custom orders. I'd like to have my product or the funds available to purchase elsewhere considering it's now been 142 days since the purchase was originally completed instead of the ***** days quoted. I can't help the fact that my order wasn't sufficient enough to fill a truck load and they've failed to complete transaction as agreed upon. 


    Business Response

    Date: 08/16/2024

    Please see attached response from business. 

Comforts of Home, Inc. is BBB Accredited.

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