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Business Profile

Gas Station

Circle K

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to Circle K on July 5th to put $40.00 dollars into my gas tank, I want in & payed for my gas. The lady never handed me my receipt of where I paid for the gas. When back outside to pump my gas & the pump kicked off before I could get the $40.00 dollars into my car, I went back into the store to tell them what happened & **** was very rude and act like she didn't want to help correct the situation and was like I can help whoever's next. My wife talk to the manager of the store and she said to get the stores number and call the 800 number & make a complete with ********* wife did that, she had to leave a *************** said that they would get back with her within 24 hours. They have never gotten back with her or resolve this issue.Thanks for your help *************************

    Business Response

    Date: 08/28/2023

    ******,
     
    My apologies for the delayed response but the initial complaint was sent directly to the store and never turned in to upper management. Once I received the complaint, I contacted my store manager and she contacted the customer to give him a refund. The customer was actually in the store today to pick it up.
     
     
    Thanks,
    *******************
    Market Manager- Midwest BU
    Market4142/4147 | Region 4140
    Mobile: ************
    Email: **********************************************
     

Circle K is NOT a BBB Accredited Business.

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