Complaints

This profile includes complaints for Hunter Ford Indiana's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hunter Ford Indiana

  1430 N Baldwin Ave Marion, IN 46952-1929

• 

  Hunter Ford Indiana

  PO Box 1123 Marion, IN 46952-7523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th, I bought a 2012 **** Taurus from Hunter Ford dealership in ******. The person handling the financing, *****, did not handle the transaction in the proper ways, as I was later told by the financing manager, and was not forthcoming with any information about it. After going in and speaking to them the next week, the dealership agreed to a new loan agreement, after ***** promised it and then quit. Since the first loan was already funded through the ************, she informed me the dealership would just "cut a check" to the ************ for the first loan agreement, that I would not be responsible for the first loan. I signed the second, and new, loan agreement on July 22nd. In the last almost two months, I have contacted the financing manager, ******, via phone, left voicemails, email, and in person. Since she wasn't returning my calls or emails, I went into the dealership to speak with her. When I spoke with her in person last week she informed me that they would overnight the check to the credit union and have this matter resolved. It has not been resolved. I have since received final notice letters and emails regarding that first loan from the ************, and they have threatened to throw the loan into collections. This has also affected my credit. I just want the dealership to honor their word, and pay off the first loan as they have told me for almost two months they would do. I should not have two loans for the same vehicle. I am currently and have been making the payments on time for the second loan agreement.

  Business Response

  Date: 09/29/2024

  ********* -

  This is *** Hunter (Owner) - I am sorry this has gotten to this point -this is the first I am hearing of it.  I am so very sorry for the hassle ***** initially caused you and it was part of the reason he no longer works for the company - that said, we should have been more responsive to you later attempts for resolution.  Our accounting office had a change in personnel in August and September but this is no excuse for your inconvenience.  I am now in receipt of. your concern and will coordinate closely with ****** (Finance Manager) and ***** (GM) at the store to get your issues resolved.  You can reach me on my cell phone at ************ should you have any concerns.  We will get to the bottom of this and quickly.

  Best,

  *** Hunter

  Customer Answer

  Date: 10/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

   

  While I feel that the dealership did the bare minimum considering everything I've went through with this ordeal, they did, in fact, get the loan paid off. After having to go to the dealership to speak with the owner to get a letter to try and fix my credit report, I got that as well. My credit is ruined, and I'm having to do the work to fix it myself. The owner really didn't care to hear what I had to say. He'd gotten half the story from his employees and that was all he was going to hear. 

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They've had my car 3 months. On Oct. 26th I have a voice-mail saying they are waiting to hear from warranty. Everytime I called it was always waiting to hear from warranty. On Jan. 3rd Enterprise called to let them know they owe $3,000 on the rental. So I have another voice-mail on that same day saying I need a clutch and pads (my car isn't a stick shift) and his manager wants to know what I want to do because it's not covered. I called and I asked for the estimate and he said he didn't have one yet. I called 2 days later and asked for an estimate and the phone number to my warranty and he said he was "with a customer". I called a couple days later and he was suppose to call me back. I heard nothing. On Jan 18th I have a voice-mail stating they changed my fuel pump and I owe $500 because warranty and my deductible didn't cover it all and that I also need a battery but he actually asked if I wanted that done or not. It has been started 1 time in 3 months so I'm sure it does need a battery now. I called him back and said what do you mean you installed a fuel pump?! You claimed it was a "clutch" and you never called me back with an estimate or the number to my warranty. He stated he was confused when he told me it was my clutch. I'm still not sure if they ever did call my warranty. I'm not sure how they can legally switch out a part and charge me when they never once called me with an estimate or even told me it switched from a "clutch" to a fuel pump. (When I took my car into the shop it's because it was dieing and when I would put it in park it would roll backwards once I took my foot off the brake. People I've talked to doesn't really know what a fuel pump would even have to do with the issue at hand.) I just want to know if they can legally charge me when they never once gave me an estimate or asked me if I wanted them to be the ones to change out the fuel pump. They just did it and said I owe this amount now. I have the voice-mails but not sure how to upload them.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my truck off at the dealership on for repairs Oct 10th. They said it would be done in 1-2 days. It was done on October 20th. I picked the truck up and when I got home I noticed the drivers side door was damaged. I called them as soon as I notice which was just a 20 minute drive home. They told me to bring it in so the manager could look at it. I took it in and the manager told me to go get an estimate. I took it where the manager told me to and they said the door couldn't be fixed it needed a new door. I waited a week because I hadn't heard anything back. I talked to the manager and he said he wasn't paying for a new door that he would look at the cameras and see when it was damaged. He said give him a couple hours to look at the cameras. He never called me back. I had to get in contact with my insurance and have it repaired through my insurance company. I would like **** to reimburse me the money I had to pay to get it repaired.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine blow with in warranty period.Dealership refuses to honor warranty

  Business Response

  Date: 09/16/2023

  We would be happy to provide limited warranty coverage for this customer assuming the customer follows the procedure outlined in their limited warranty policy.  This is very clearly outlined in the documentation provided to the customer or we would be happy to help the customer through the claim process.  The process simply requires the customer to (quoting fro the policy):

  "Take the vehicle to the (original) dealership's repair facility for any repairs covered by this limited warranty.  If the customer resides outside a ********* mile radius from the (original) dealership then the customer must contact the administrator for instructions PRIOR to obtaining repairs.  The administrator must be contacted at the number on page 1 and an authorization number must be issued BEFORE any repairs are started on the vehicle." 

  The customer service number to obtain an authorization number is ************. For further questions the customer service number is ************.

  In this case it appears the customer did not take the vehicle to the originating dealership, did not contact the limited warranty administrator, and additionally did not obtain any authorization number for repairs.  Unfortunately this claim will be denied because of failure to adhere to the required claim process.

  Again - we would have been happy to help the customer through the entire process but at this point the customer has taken it upon themselves to authorize their own work outside the guidelines of the the claim process.  We pride ourselves in peace of mind provided by our warranty coverage at Hunter Ford and have helped numerous other customers through successful painless claims.   I am the owner and can be reached at the Hunter Ford main line ************ any day but Sunday.

  Customer Answer

  Date: 09/21/2023

   I am rejecting this response because:
  
  Hunter ford has neglected their responsibility of a three month **** mile warranty.As you can see there is no requirement for any time that I take it there. States any certified mechanics

  Business Response

  Date: 09/29/2023

  Again - 

  Quoting the customers limited warranty agreement directly (which was explained to him at time of purchase and which he signed)  - the claim process was not followed AT ANY LEVEL - and as such the claim is completely denied.

  "Take the vehicle to the (original) dealership's repair facility for any repairs covered by this limited warranty.  If the customer resides outside a ********* mile radius from the (original) dealership then the customer must contact the administrator for instructions PRIOR to obtaining repairs.  The administrator must be contacted at the number on page 1 and an authorization number must be issued BEFORE any repairs are started on the vehicle." 
  The customer service number to obtain an authorization number is ************. For further questions the customer service number is ************.

  This issue is cut and dry - given appropriate approvals from the administrator of the warranty - the outcome may have been different, but at this point the customer made his own decisions on how to proceed and as such has decided to cover his own unapproved repairs at unapproved repair facilities.

  See policy attached.