Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently was in Ray Skillman because my transmission went out of my truck near the Ray Skillman **** in ************ *******. Upon this issue I decided it was probably best if I traded in the truck for another vehicle. During the initial conversations with the salesman asked what numbers I was looking for and was pushing this ***** Malibu on me in which I originally said I wasnt interested in. He asked me to sign a few things to be able to run the numbers and just see what we would be looking at. Unfortunately I obliged and after that I asked him if it locked me into this purchase of the vehicle. He said I need to go talk with my manager and came back with a list of documents and was really pushy about getting me to sign them. Now thinking I was already locked into the car at this point I decided to sign mistakenly. The very next day I reached out to multiple people about the trade because I didnt feel the deal was fair and didnt think they took all the necessary steps to disclose all the information about the car to me. This deal was done on February 5th and they gave me 7500$ for my ***** Silverado and the Malibu was supposed to be set at ******. Through all of the extra add ons that I was coursed into signing the car ended up being at a total of $39,000. I have emails to numerous people about my concerns about the unfair deal with no response. 3 days later I take the car in to get the oil changed and was told that I have a pretty significant oil leak all around the engine. I reached back out and took the car back in to have it serviced. They had the vehicle for over 2 weeks with no communication. Got the vehicle back and recently took the car to get an oil changed just a few days ago and still have a major oil leak. None of this information was disclosed to me during the trade in and the inspection I dont ever think was done with the vehicle prior or they wouldve known about this issue with it. With the cars condition to the price adjustments needed.

  Business Response

  Date: 05/15/2025

  I am in contact with the customer, and he is brining the vehicle to a different Ray Skillman location for a second opinion. We are not sure why there was a complaint made today, as we are in contact.  See below:

   

  From: ***** ******* <***************************>
  Sent: Tuesday, May 13, 2025 10:30 AM
  To: ****** ****** <********************************************************************>
  Subject: [External]:Re: [External]:Re: [External]:Re: [External]:Re: [External]:Trade in
  
  Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. When in doubt, contact your IT Department
  
  Thank you.
  
  
  Sent from Yahoo Mail for iPhone
  
  On Tuesday, May 13, 2025, 10:28 AM, ****** ****** <********************************************************************> wrote:
  I will have my service manager reach out to see if they have availability today, if not they will schedule another date. 
  
  
  ****** Haltom 
  General Manager
  Ray Skillman **** ***** Southside *******
  Ray Skillman Hoosier Ford
  Ray Skillman Kia ***** ******* West
  ************
  
  
  
  
  From: ***** ******* <***************************>
  Sent: Tuesday, May 13, 2025 10:23 AM
  To: ****** ****** <********************************************************************>
  Subject: [External]:Re: [External]:Re: [External]:Re: [External]:Trade in
  
  Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. When in doubt, contact your IT Department
  
  I can bring it tonight if a rental could be provided. Last time I had it looked at was in ************ and they had it for 2 weeks. Granted they provided me with a rental but had to really fight for one.
  
  
  Sent from Yahoo Mail for iPhone
  
  On Tuesday, May 13, 2025, 10:19 AM, ****** ****** <********************************************************************> wrote:
  Totally get it.  When works for you ?
  
  
  ****** Haltom 
  General Manager
  Ray Skillman **** ***** Southside *******
  Ray Skillman Hoosier Ford
  Ray Skillman Kia ***** ******* West
  ************
  
  
  
  
  From: ***** ******* <***************************>
  Sent: Tuesday, May 13, 2025 10:18 AM
  To: ****** ****** <********************************************************************>
  Subject: [External]:Re: [External]:Re: [External]:Trade in
  
  Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. When in doubt, contact your IT Department
  
  We can do that. Appreciate the response. Sorry Im not trying to be a major pain. Just kinda frustrated with the whole situation.
  
  
  Sent from Yahoo Mail for iPhone
  
  On Tuesday, May 13, 2025, 9:44 AM, ****** ****** <********************************************************************> wrote:
  *****,
  
  
  Has any certified mechanic looked at the vehicle and confirmed a leak? If not, why dont we get into the **************************** and have them take a look at it? 
  
  
  Ashley 
  
  Sent from my iPhone
  
  On May 10, 2025, at 10:16?AM, ***** ******* <***************************> wrote:
  
  
  ?Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. When in doubt, contact your IT Department
  
  ******,
  
  
  I was hoping our issues were resolved but it seems as if there are some issues that need to be addressed. 
  
  
  When I originally purchased the vehicle there was an oil leak that was found immediately. I brought the car back to the service department and it took over two weeks to get fixed with zero communication while they had my vehicle. I brought my car into an auto service this morning to get a routine oil change and they told me that I still in fact have an oil leak. 
  
  
  I was ready to look past the disagreements we had throughout the sale but it is extremely frustrating to hear that the oil leak never actually got fixed. Not only is it frustrating but extremely concerning that I am driving with my children in a vehicle that has been leaking oil for god knows how long. 
  
  
  I have put less than ***** miles since Ive purchased the vehicle and there have already been issues that could potentially lead to a dangerous situation. 
  
  
  Please let me know how you plan to resolve this situation. I hope to hear from you in a timely manner to get this fixed as soon as possible.
  
  

  
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *******

  ck there and the coolant hose was not properly installed. Coolant sprayed all over my engine fried my egr and my o2 sensor. I had asked ***** for a rental car since this is taking longer than expected and they refused to do that.They called and said it was ready. My husband went to pick it up and goes to start it and it is making a noise and the engine light was still on. My husband went back in and said that doesnt sound right. They said oh we will take a look. They said it was a bad o2 sensor we will get it taken care of it. Now on the fifth week I get my vehicle back and the service tech told me that it was a recall on the o2 down sensor and that I need to take it to a dodge dealership to get the recall fixed there is nothing else they could do for my vehicle . I took it to a ***** dealer they said there is no recall. I scheduled an appointment at a ***** to get it looked at and have the repairs fixed.

  Business Response

  Date: 05/07/2025

  *******,

  Thank you for reaching out. By the time we received this complaint a resolution had been agreed to and I believe we are all good to go:) 

  Thanks for allowing us to work with you, to get this resolved.

  Ashley 

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  the issues were going on as well. I then took it to a third mechanic that rebuilt the whole transmission and the truck is still having issues. The truck is back at the third shop again getting worked on, and is now having DEF (exhaust) issues as well. I paid $28,788 for this truck. In total since me owning the truck for over three months it has been driven ***** miles, with some of those miles being mechanics driving it around to figure what is wrong with it. In those ***** miles, it has broke down 5 or 6 times. When I called and spoke with the general manager she had her mechanic call ours, her mechanic tried putting the blame on Dorset dodge saying they messed up the truck when fixing the recall. This is not the case, as the truck was having the issues even before dodge fixed the recall.

  Customer Answer

  Date: 07/13/2024

  The truck was taken to ****** dodge in *********** where it was reprogrammed which was the recall. We did not pay for the reprogramming, as it was a recall. If it was done just because, we would have had to pay for it. The relative that worked on it did in fact not use a ******* video, but a dodge forum (thoroughbred performance diesel)  which is a parts distributor for the 68RFE transmission that is in the truck. The relative that worked on the vehicle is a mechanic in a licensed  mechanic shop. On Mach 30,2024 with the truck only having a mileage of ******* miles the truck was taken to auto zone to read codes on the dash. The codes showed transmission failure (5th gear ratio), and shaft speed sensor electrical circuit was out. This was 11 days after purchase! A transmission does not fail in 11 days without showing signs previously. To come up with a code an issue has to happen several times before a flashing code unless its a hard fault, which in this case was not a hard fault it was a slipping transmission. Which means it had to have happened several times prior as told to us by dodge ******* in ***********,**. The reason we did not take the truck back to Ray skillman to fix was because I was not going to pay them more money, when we do not trust them after selling us the truck with these issues. If they would have offered to fix for free we would have taken it there, but it would have to have been towed as the transmission was going out and the truck would have not made it the hour and a half drive to ray skillman from our home. 

  Business Response

  Date: 07/15/2024

  Although we are sorry that the customer is having issues with their vehicle we will not be participating in any cost of repairs, nor purchasing the vehicle back from the customer. The vehicle was purchased As-Is no Warranty and no additional warranties were purchased. 

  Business Response

  Date: 07/09/2024

  Customer purchased this vehicle 3/19/24.  Vehicle was purchased AS-IS no warranty. Customer was offered after-market warranties which they denied. Vehicle was not sold with an active recall as noted in the complaint. Customer called in to say a light came on the dash. Customer took the vehicle to a Dodge store where it had a preprogram done, not a recall. The re-program, we were told, made the vehicle have a vibration.  Customer then had a relative/friend work on the vehicle based on a ******* fix, per customer. Then the customer took the vehicle to a transmission mechanic in their area.  We offered to have the vehicle looked at when the customer called in, they stated they didn't want to drive that far if they were going to have to pay for the repair. Because the vehicle was purchased As-Is, they were informed they would be financially responsible for the repairs, so they declined to bring the vehicle back to the dealership.  We are always disappointed when a customer has a vehicle issue after purchase. It is never our intention to sell a vehicle that causes frustration during ownership. However vehicles are mechanical and issues do arise, therefore warranties are available for extra protection. In this case, these were declined.