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Business Profile

New Car Dealers

Stanley Chevrolet, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stanley Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Stanley Chevrolet, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my vehicle in here for service yesterday at 9am with a appointment. Nothing was done with my vehicle yesterday nor today until 2pm when we were told nothing could be found to keep driving it and bring it back when the problem gets worse and the warranty can get involved. There was clearly a issue thats why I brought it in to begin with. The mechanics here are lazy and this is not how a business should be ran. We kept being told your next in line when we called to check the status.

      Customer Answer

      Date: 04/13/2023

      What do you want for proof? Confirmation of appointment or ? 

      Customer Answer

      Date: 04/17/2023

      I accidently deleted the email confirmation I had from my appointment but the appointment and vehicle is under **** or ************************ 

      Business Response

      Date: 04/18/2023

      We believe we have solved what was going on.  ************ is not the customer it is her grandfather ******************  ************ came in today and was unaware of any complaint she had.  He had his vehicle repaired today as well.  Information was relayed to granddaughter was either incomplete or missing some key details.  

      Customer Answer

      Date: 04/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I spoke to the service manager yesterday and he was very rude and disrespectful and didn't seem concerned about the issue in my review I submitted. He was more in his feelings and was upset at what the comment or information that was relayed to him over the phone. I never stated the vehicle was in my name at all but I do drive the vehicle everyday and it's in my possession. I couldn't resolve my issue with him due to his immature responses. 


      Regards,

      *********************


    Stanley Chevrolet, Inc. is NOT a BBB Accredited Business.

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