We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Walnut Ridge RV Louisville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep my $1000 dollars down payment after i back out of buying a camper from them. They said I owe it to them for spending there time for showing me there campers

    Business Response

    Date: 10/24/2024

    We sold *** ***** a camper on September 28, 2024, but he changed his mind several times.  We prepped and detailed two different campers for him, and he scheduled to pick up, do his orientation, and complete paperwork on October 18, 2024.  *** ***** did not show up for his scheduled closing date or return our attempts to contact him.  He called on October 21, 2024, requesting his deposit be returned.  We explained that we had performed work on two different campers, but we would discuss the situation with our sales manager.  *** ***** stated he would contact his attorney, but we have not heard back.  We refunded his deposit on October 21 at 12:14 pm, and I have attached the receipt from the credit card processing company.  We do not understand why he has submitted a complaint since we refunded his deposit and feel this complaint is unwarranted.

    Customer Answer

    Date: 10/24/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ***** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2024 camper on 9-5-2023 for 31000.00 dollars and 3 weeks later we noticed fuzzy mold under the bed and quite a bit and the other bed smelled like dead fish and the shower leaked on the ground when water was on and we took it back to walnut ridge and they wanted us to get mold expert to test but when we arrived for the testing I noticed that the wood was smooth before we took it back and they had sanded on the wood and it was splintered off in several places so they tried to get it all off then told me to have it tested. I don't feel that we were done right and we have asked them to take it back and they are not agreeing to it

    Business Response

    Date: 10/18/2023

    **** ******* called in, stating she found mold in her camper.  We told her to bring it in, and we would
    check it out.  Our service manager
    inspected it and discovered the master bedroom bed base had something that
    looked like dirt on the edge of the wood on one side and black marks in almost
    perfectly straight lines. 

    We tested the wood, flooring, and bed base with a moisture
    meter, which tested 0% moisture.  We also
    had another service manager inspect, and he agreed the black marks were from
    the manufacturing process.  Knowing it wasn’t
    mold, the black marks were lightly sanded for aesthetics. 

    The shower rail was sealed where the curtain attaches to the
    shower base to keep the water from running out while someone is in the shower.

    No one at the store could smell anything abnormal.  They believed it smelled like a new mattress or
    something from the factory, which is expected in a new unit.  We ran an ozone machine to appease the
    customer.

    We called the customer to explain our findings, and **** ******* refused to accept our diagnosis and pick up the camper. **** ******* had
    a mold inspector look at the unit, and we never heard of any reports of mold
    being present in the camper.

    This is a new camper and has a one-year warranty from the Manufacturer.  They will honor any repairs that need to be
    made now or in the future, but we cannot remedy something that does not exist. 

Walnut Ridge RV Louisville is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.