We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathroom Remodel

NWIBaths.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Letter Content:******* **** ************************************************************************: ***** ********Date: May 23, 2025To:*****************************************Attn: ***** BrozaCC: Foundation FinanceSubject: Request for Roof Warranty Repair - Installed July 2019Dear ***** *****,I am writing to formally request warranty service on the roof installed on my home in July 2019.After having two separate inspections conducted recently, both professionals concluded that the roof was installed incorrectly and noted significant deterioration, including rotten areas and other defects.Given that this installation was completed less than six years ago and appears to be under warranty, I am asking that your company send a qualified technician to inspect and repair the roof immediately.The current state of the roof is unacceptable considering the cost and importance of a proper installation. I trusted your company to do quality work, and I am now facing potential damage due to poor craftsmanship.Please treat this request with urgency and arrange a repair appointment as soon as possible.Sincerely,******* **** YoungPhotos Included in the PDF:View of shingles at the roofs edge showing uneven placement and possible damage.Additional angle highlighting gaps or misalignment near the gutter.Close-up revealing exposed, rotting wood under lifted shingles.Second close-up showing decayed wood and flashing, indicating water damage.Let me know if you'd like to add a cover page, contractor estimate, or inspection notes.

    Customer Answer

    Date: 05/27/2025

    Nwibath the people I am complaining about are the ones who  replaced my roof in 2019. No one else replaced it they did a sloppy job 

    Business Response

    Date: 05/28/2025

    Service ticket has been opened as of 5/23/2025 as soon as I recieved an email with pictures.

    We have a certified tech that has been assigned to the service.  He will be in touch this week.

     

    Customer Answer

    Date: 05/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also send them the same photos that I send to you all. I'm just waiting to hear from them a date and time the service worker will come 

     

    ************ send message here or my email with date and time that the worker will be out. 


    Thank you.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased (April 2021) and had siding installed (Summer 2021) by ********************** ******************************* after delays by the supplier. After installation was completed I noticed that the siding in several areas of the house had shifted and immediately called to have service on the problem. It is important to note that the siding and installation had a lifetime guaranty as per the sales representative. After numerous calls for service they finally sent out an individual to resolve the problem which he did not. He worked on one portion of the house, proceeded to punch a hole in the underboard of the garage to attempt to fix the issue. Shortly after he had done that he had to leave as he had a personal matter to attend to but stated he would come back. Spoke to ********************** and agreed that it best to get past the late fall and winter and pick this matter up in the spring of 2022. After countless calls for service and promises that it would be resolved nothing from **********************. Calls to Ms. ********************** go unanswered which clearly is a pattern for this company. When I last spoke to anyone with the company they informed me that the company was not focusing on windows and siding and more dealing with bathroom remodeling due to problems servicing their siding business. I want a commitment by this company to fix my problem, stand by their warranty, and if not allow me to have it fixed at their expense.

    Business Response

    Date: 12/28/2022

    I am sorry I have not responded to this complaint.  During the pandemic I had to completely change the products my company sold furnished and installed to stay alive, I am still working out some kinks.

    ********************** is not telling the truth about the work performed and the storm that hit his home.  I will service any issues he has, however he has collected a settelment from his insurance to cover storm damage.  I do not do storm restoration.  

    He had me send all material list to his insurance adjuster to collect.  

    My assesment of the service needed was caused by the damage from the storm and not manufacturer or installation issues.  This happened after the installation of the product.

     

    I can service it will be chargable.  That is what my service person told him and he contacted you.

    I do a good clean business.  I have over 40 FIVE STAR REVIEWS and I take care of the customers.  

     

    ****** Zeller

NWIBaths.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.